Teams at Luxury Auto Group

Manage vehicle financing and insurance products, explain warranties and dealership procedures, secure loan and lease approvals, maintain lender relationships, ensure regulatory compliance, train sales staff on finance programs, coordinate with service, address customer issues, and meet dealership KPIs.

Oversee the dealership sales department, including staffing, coaching, sales performance, inventory, pricing, trade-in appraisals, deal structuring, customer satisfaction, compliance, and revenue growth. The manager will negotiate and close deals, monitor CRM and sales tools, develop sales strategies, resolve complaints, and ensure adherence to dealership and legal requirements.

Service Advisor responsibilities include greeting dealership clients, listening to vehicle concerns, conducting walk-arounds and test drives, documenting service needs, communicating with technicians and customers, recommending maintenance and additional repairs, providing updates, explaining completed work and charges, and resolving post-service concerns while maintaining customer satisfaction.