Teams at Luxury Auto Group

Handle inbound calls and online chats, schedule automotive service appointments, answer basic questions, and connect customers with dealership staff. Make outbound service campaign, missed-appointment, and satisfaction calls. Diagnose customer needs, resolve issues, record information in computer systems, coordinate with dealership departments, process daily deposits, and reconcile accounting schedules.

Manage vehicle financing and insurance products, explain warranties and dealership procedures, secure loan and lease approvals, maintain lender relationships, ensure regulatory compliance, train sales staff on finance programs, coordinate with service, address customer issues, and meet dealership KPIs.

Service Advisor responsibilities include greeting dealership clients, listening to vehicle concerns, conducting walk-arounds and test drives, documenting service needs, communicating with technicians and customers, recommending maintenance and additional repairs, providing updates, explaining completed work and charges, and resolving post-service concerns while maintaining customer satisfaction.