Jobs at LumiMeds

Lead hands-on creative production and strategy for paid performance ads across Meta, Google, TikTok, YouTube, and Reddit. Produce high-volume ads (statics, short-form video, copy), use AI tools for ideation and scaling, optimize via data-driven testing, and ensure ad-to-landing-page conversion alignment while partnering with founders and building creative systems.

Lead and coach a remote B2C sales team to convert inbound and outbound leads into paying patients. Own conversion optimization, sales playbooks, CRM hygiene, forecasting, KPIs, and cross-functional collaboration with Marketing, Operations, and Customer Success. Use AI tools and automation to improve coaching, reporting, and productivity while driving measurable improvements in conversion and revenue.

Lead and scale global customer support operations during U.S. hours: manage performance across chat, email, and phone; monitor KPIs; design SOPs and workflows; hire, onboard, train, and coach remote CS teams; act as escalation point and collaborate cross-functionally to resolve recurring issues.

Build and scale high-performance web applications using modern frontend technologies. Collaborate with Product, Design, Backend, and AI teams to develop reusable UI components, optimize performance and accessibility, integrate APIs/AI features, participate in architecture and code reviews, mentor junior engineers, and improve development workflows.

Manage HR lifecycle processes including onboarding and compliance while also leading technical and non-technical recruiting across multiple regions.

The AI-First Full-Stack Engineer will lead full-stack development using Node.js and Next.js, integrating AI workflows and orchestrating Claude agent teams for efficient engineering processes, ensuring compliance with healthcare standards.

Design bold, high-contrast visual assets for social, ads, email, web, and landing pages. Collaborate with marketing and growth teams, maintain brand consistency, iterate from feedback, and manage multiple requests and deadlines in a fast-paced startup environment.

Design digital assets for social, ads, email, web, and landing pages; support marketing campaigns, maintain brand consistency, collaborate with cross-functional teams, iterate on feedback, and manage multiple deadlines in a fast-paced remote startup environment.

Lead and coach a remote inbound/outbound patient conversion team, build sales playbooks, improve conversion metrics, maintain pipeline discipline, forecast accurately, collaborate with marketing and ops, and document sales scripts and objection frameworks.

Proactively contact patients at risk of cancelling or pausing subscriptions via phone, SMS, and email. Handle inbound cancellation/pause requests with empathy, identify retention solutions, re-engage inactive patients, escalate clinical issues, document interactions in CRM, follow retention workflows, and meet retention, productivity, and satisfaction goals.

Create digital-first visual assets for social, ads, email, web, and landing pages; support marketing campaigns and product launches; maintain brand consistency; collaborate with marketing and growth teams; iterate on designs from feedback and performance data; manage multiple requests and deadlines in a fast-paced startup environment.

Design bold, high-contrast visual assets for social, ads, email, web, and landing pages. Collaborate with marketing and growth teams, maintain brand consistency, iterate on feedback, and manage multiple requests and deadlines in a fast-paced startup environment.

Build and run LumiMeds' affiliate program end-to-end: recruit and onboard affiliates, negotiate commission structures, activate and optimize partners, ensure fraud/compliance and brand safety, report performance (patients, CAC, ROAS, LTV), and test adjacent partnership models.

Own and scale email and SMS retention programs: build automated flows, run segmentation and A/B tests, monitor deliverability and compliance, report on revenue and engagement, and manage Customer.io integrations and event tracking.

Own and optimize post-acquisition lifecycle marketing across email, SMS, and CRM. Build automated journeys (onboarding, renewal, win-back, referral), segment audiences, run A/B tests, analyze performance, partner with Product/Data/Engineering, improve retention and LTV, and ensure compliant, high-converting customer communications.

Build responsive, accessible Next.js and React applications for marketing storefronts and clinical platforms. Implement Figma designs, optimize Core Web Vitals, manage client-side state, integrate REST and real-time services, and create AI-powered conversational interfaces while following HIPAA/SOC2 security practices.

Manage payment disputes, chargebacks, refunds, and failed payments end-to-end. Coordinate with support, pharmacy, clinical, and finance teams; prepare evidence for processors; monitor fraud trends; maintain records; and recommend process improvements to reduce chargebacks and improve payment success.

Manage payment disputes and chargebacks end-to-end, prepare evidence packages, investigate failed or duplicate payments and subscription issues, coordinate with Customer Support, Pharmacy, Clinical Ops, and Finance, monitor fraud trends, maintain accurate records, and recommend process improvements to reduce chargebacks and improve payment success.

Identify and outreach to pharmaceutical and life-sciences partners, generate qualified partnership leads, schedule intro calls for leadership, maintain CRM pipeline accuracy, nurture prospects, and report outreach metrics.

The role involves owning paid acquisition and funnel performance by designing structured A/B tests, managing campaigns, and optimizing CAC and conversion rates.