Teams at LumiMeds

Lead hands-on creative production and strategy for paid performance ads across Meta, Google, TikTok, YouTube, and Reddit. Produce high-volume ads (statics, short-form video, copy), use AI tools for ideation and scaling, optimize via data-driven testing, and ensure ad-to-landing-page conversion alignment while partnering with founders and building creative systems.

Lead and coach a remote B2C sales team to convert inbound and outbound leads into paying patients. Own conversion optimization, sales playbooks, CRM hygiene, forecasting, KPIs, and cross-functional collaboration with Marketing, Operations, and Customer Success. Use AI tools and automation to improve coaching, reporting, and productivity while driving measurable improvements in conversion and revenue.

Lead and scale global customer support operations during U.S. hours: manage performance across chat, email, and phone; monitor KPIs; design SOPs and workflows; hire, onboard, train, and coach remote CS teams; act as escalation point and collaborate cross-functionally to resolve recurring issues.