Teams at LumiMeds

Develop and lead performance creative strategy for paid acquisition across major advertising channels. Create briefs, identify concepts and messaging angles, analyze creative performance, structure testing frameworks, review ads, and guide creative partners. Research competitors and customer insights, optimize the full conversion funnel, and use AI tools to accelerate ideation and experimentation. The role focuses on improving customer acquisition through direct-response, DTC, and conversion-focused creative.

Leads Customer Experience operations across support channels and the full e-commerce lifecycle, including payments, fulfillment, subscriptions, refunds, and retention. Manages CX teams, staffing, escalations, workflows, SOPs, and performance KPIs. Uses customer and operational data to identify friction, improve efficiency, reduce contacts, and scale processes while partnering with Product, Payments, Fulfillment, Pharmacy, Clinical, and other teams.

Manage the full payment dispute and chargeback lifecycle, including transaction investigations, reason-code classification, evidence compilation, representment, and deadline tracking. Monitor fraud patterns, dispute ratios, win rates, and resolution times while coordinating with customer support, finance, payments operations, and fraud teams. Identify operational improvements, help maintain card-network compliance thresholds, and reduce future disputes in a high-volume e-commerce and telehealth environment.