Jobs at Lucid Software

Support users by troubleshooting technical and billing issues, escalating and tracking workflows, writing Help Center and community content, monitoring user metrics, and collaborating cross-functionally to improve product and support processes. Engage customers via email, process refunds/cancellations, and translate complex technical concepts into clear guidance.

Own expansion within large enterprise accounts: drive growth via renewals and new opportunities, manage complex multi-stakeholder deals, build executive relationships, mentor BDRs, and collaborate with Sales, Customer Success, and Product. Travel 1-3 weeks per quarter.

Partner with EMEA sales leaders to run operating rhythms, forecasting, reporting, and planning. Provide data-driven insights, drive GTM strategy, manage sales targets and cross-functional initiatives, and improve processes to scale revenue operations.

Partner with EMEA sales leadership to run sales operating rhythms, forecasting, and performance reporting. Provide data-driven analysis and recommendations, collaborate cross-functionally (Finance, Marketing, Analytics), manage targets and segmentation, and drive process improvements to scale go-to-market operations.

Support and scale Lucid's channel partner program by managing reseller transactions, maintaining partner data in CRM, onboarding and contracting partners, automating and documenting workflows, and delivering performance analyses to inform leadership decisions.

Support and scale Lucid's channel sales program by designing and automating partner workflows, managing reseller transactions, maintaining partner data in Salesforce, coordinating onboarding and contracts, analyzing reseller performance, and delivering ad hoc analyses to senior leadership to drive revenue and operational efficiency.

Support and scale Lucids channel partner program by owning reseller transaction workflows, maintaining partner data in Salesforce, onboarding and contracting partners, automating processes using AI/tools, and delivering reseller performance analysis and ad hoc business insights to leadership.

Support and scale Lucid's partner/channel program by designing and automating workflows, managing reseller transactions, maintaining partner data in Salesforce, coordinating partner onboarding and contracting, analyzing reseller performance, and executing ad hoc analyses to uncover growth opportunities.

Partner with senior leaders across Marketing, Sales, Product, and CX to analyze data, identify opportunities, build dashboards, run experiments, and deliver data-driven recommendations that drive business growth and operational improvements.

Lead product strategy and execution for visual collaboration features by aligning cross-functional teams, conducting qualitative and quantitative research, owning the lifecycle from ideation to launch, prioritizing roadmaps for business impact, optimizing KPIs through data-driven iteration, and partnering with design and engineering on technical trade-offs and user experience.

Partner with senior leaders across marketing, sales, product, and CX to identify opportunities, analyze data, produce data-driven recommendations, build dashboards and tools, run experiments, and implement initiatives that grow the business.

Lead cross-functional product development for visual collaboration features, leveraging qualitative and quantitative research to define roadmap, prioritize high-impact work, and iterate after launch while partnering closely with UX and engineering.

The Account Executive will engage with high-growth organizations in EMEA, focusing on acquiring new clients, handling sales processes, and leading discussions on digital transformation and regulatory compliance.

Manage a portfolio of strategic accounts to drive adoption of the Lucid Suite. Build relationships, execute long-term adoption and change-management strategies, coordinate cross-functional resources, conduct business reviews, and perform on-site visits to deepen enterprise partnerships and maximize customer ROI.

Lead onboarding, coaching, and enablement programs for North America Commercial sales. Design and deliver workshops, support new-hire ramp, coach reps and managers, translate global initiatives into regional enablement, and measure impact using data and AI insights to improve ramp time, methodology adoption, and quota attainment.

Design, script, and produce a wide range of customer learning experiences (webinars, in-app tutorials, videos, courses, workshops). Partner with product, CS, marketing, and SMEs to diagnose adoption challenges, research learner needs, and iterate using data and feedback. Maintain and publish content across learning platforms, build scalable reusable assets, and leverage AI and modern authoring tools to improve content quality and efficiency.

Manage and execute core SaaS privacy and compliance programs including data mapping, vendor risk, retention, AI controls, and global regulatory monitoring. Partner cross-functionally, maintain documentation, deploy compliance tools, and design role-specific training and metrics to measure program effectiveness.

Lead and operate core SaaS privacy and compliance programs (data mapping, assessments, sanctions, retention, vendor risk). Maintain documentation, tools, and OKRs; monitor global regulations (U.S./EU); manage AI controls; partner cross-functionally to implement controls and deliver role-specific compliance training and awareness.

Manage and execute core SaaS compliance programs (privacy, data mapping, vendor risk, sanctions, retention), monitor global regulations (US/EU focus), implement AI controls, maintain documentation and compliance tooling, partner cross-functionally to mitigate risk, and design role-specific compliance training and OKR tracking.

Lead strategic expansion of existing accounts across assigned EMEA SMB territory. Prospect, build relationships, close expansion deals, collaborate with Customer Success, maintain forecasts and CRM hygiene, and drive adoption of Lucid products.