Associate Implementation Consultant

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. 

The Implementation Team within Customer Experience plays an integral role at Lucid Software by setting up each of our customers for long-term success. Each Associate Implementation Consultant (“IC”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively. 

Responsibilities:

• Provide a best-in-class onboarding experience for Lucid customers across all segments
• Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
• Drive alignment with stakeholders inside customer organizations to deliver a variety of customized, professional service offerings on time and under budget 
• Act as the project lead on customer engagements, aligning early with account teams and prospective customers in order to appropriately scope projects and set correct expectations
• Serve as a subject matter expert, assisting customers with effective and necessary change management, account configuration, training, etc.
• Develop and implement proven change management strategies to help customers adapt to new processes and systems
• Collaborate closely with Lucid technical and solutions consultants, as necessary, for delivery of customized solutions, integration setup, other technical configurations, etc.
• Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require technical configuration and/or change management coordination
• Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization.

Requirements:

• Bachelor's degree with strong academic performance
• 3+ years of experience in a client-facing role, preferably in an implementation, implementation consulting, change management, SaaS project management, or customer success capacity
• Strong history of project management expertise - certifications (e.g. CAPM, PMP, etc.) a plus
• Experience in and passionate about building relationships within internal and external projects
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Preferred Qualifications:

• Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations 
• Subject matter expertise in one or more of the following areas: innovation, organizational agility, digital transformation, digital transformation, change management, Hybrid work, etc...
• Experience working in a tech company or large enterprise, even if in a non-consulting position.
• Empathy and a passion for problem-solving
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high-volume environment
• Ability to thrive in a fast-paced, start-up-type environment
• Bias towards finding solutions vs. shutting down ideas
• Ability to drive complex projects to completion
• Spanish speaking 

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