Escalation Engineers lead complex customer incidents, ensuring resolution through technical troubleshooting and cross-functional coordination while documenting solutions for continuous improvement.

Design, implement, and maintain AWS and Azure cloud infrastructure. Ensure security, scalability, high availability, and disaster recovery. Collaborate with development, QA, and operations to optimize cloud-hosted applications and resolve complex infrastructure issues.

Lead enterprise SaaS sales within a defined territory, targeting new logos and expansions. Manage pipeline, use MEDDPICC, engage partners, deliver QBRs, meet quotas, and travel to build customer relationships.

Lead ownership of a scalable design system: define guidelines, governance, and documentation; collaborate with product, engineering, and leadership; run audits, workshops, and UX debt remediation; drive adoption and consistency across multiple enterprise products with a user-centric, accessible approach.

Lead enterprise SaaS sales within a designated territory, target large prospects, drive new logo acquisition and account expansion, manage pipeline and forecasts in Salesforce, apply MEDDPICC qualification, collaborate with partners (SAP, SIs), meet sales quotas, and travel as required to build customer relationships.

Provide bilingual (English/Chinese) technical support to customers via phone, email, portal or chat. Troubleshoot issues, reproduce bugs, update internal systems, share workarounds and feedback with product and sales teams, and support global teams across rotating shifts.

Lead product marketing for Loftware's B2B SaaS products: craft positioning and messaging, support go-to-market launches, create sales enablement and content, conduct competitive and market research, assist pricing/packaging, and drive customer advocacy through cross-functional collaboration.

As a Summer Intern on the Learning & Development team, you will audit training workflows, leverage AI for course design, and improve learning experiences.

Interns will map workflows, analyze marketing touchpoints, develop AI-assisted frameworks, automate reporting, and improve marketing operations through innovative solutions.

The Senior Manager, Product Learning Experience leads product education for employees, customers, and partners, managing global teams to enhance user training and documentation.

The Desktop Support Specialist provides IT support, handles hardware/software issues, facilitates onboarding, and collaborates with a global IT team.

The Quality Systems Specialist ensures compliance with ISO standards, supports audits, manages non-conformities, and assists in the CAPA process while collaborating with cross-functional teams.

The HR Business Partner will drive talent strategies, align HR initiatives with business goals, and foster employee engagement within Engineering & Product.

The Marketing Coordinator will conduct research, support nurture programs, assist with campaign execution, and manage marketing technology and enablement materials.

Support execution of partner-focused marketing activities across Europe, maintain the partner resources portal, coordinate campaigns, webinars, and events, manage promotional merchandise, and collaborate with marketing, sales, and channel teams.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.