Lead Loftware's global Customer Success organization to drive adoption, retention, expansion and customer advocacy. Manage cross-functional relationships, implement CS processes and metrics (NPS, health score, retention), present performance to leadership, and coach teams to meet retention and growth targets.

Design, implement, and maintain AWS and Azure cloud infrastructure. Ensure security, scalability, high availability, and disaster recovery. Collaborate with development, QA, and operations to optimize cloud-hosted applications and resolve complex infrastructure issues.

Lead enterprise SaaS sales within a defined territory, targeting new logos and expansions. Manage pipeline, use MEDDPICC, engage partners, deliver QBRs, meet quotas, and travel to build customer relationships.

Lead enterprise SaaS sales within a designated territory, target large prospects, drive new logo acquisition and account expansion, manage pipeline and forecasts in Salesforce, apply MEDDPICC qualification, collaborate with partners (SAP, SIs), meet sales quotas, and travel as required to build customer relationships.

Lead ownership of a scalable design system: define guidelines, governance, and documentation; collaborate with product, engineering, and leadership; run audits, workshops, and UX debt remediation; drive adoption and consistency across multiple enterprise products with a user-centric, accessible approach.

Manage drafting, negotiation, and administration of commercial software and vendor contracts (SaaS and on‑premise). Advise internal stakeholders, streamline contracting processes, track deadlines, and support vendor management and compliance initiatives.

Generate new business pipeline via phone, email and social media; qualify prospects, uncover business needs, pass opportunities to sales, and meet monthly and quarterly targets while managing CRM data.

Manage and optimize the company website and social channels; support and execute digital campaigns and landing pages; use analytics and CRM tools to monitor performance, drive traffic and conversions, prepare reports, and recommend improvements; support marketing automation and collaborate across teams.

Manage and improve cloud infrastructure across AWS and Azure, automate deployments with Terraform/Ansible, implement security and DR strategies, monitor and troubleshoot systems, configure cloud networking, collaborate with engineers, and participate in on-call incident response.

Provide bilingual (English/Chinese) technical support to customers via phone, email, portal or chat. Troubleshoot issues, reproduce bugs, update internal systems, share workarounds and feedback with product and sales teams, and support global teams across rotating shifts.

Design and execute B2B brand experiences across channels. Create marketing materials (web, presentations, video, social, ads), collaborate with marketing/sales/product, manage budgets and timelines, and ensure brand alignment while staying current on design trends.

Lead product marketing for Loftware's B2B SaaS products: craft positioning and messaging, support go-to-market launches, create sales enablement and content, conduct competitive and market research, assist pricing/packaging, and drive customer advocacy through cross-functional collaboration.