Teams at Loftware

Leads complex customer technical support issues, troubleshooting logs, services, environments, operating systems, cloud platforms, and printer communications. Acts as a trusted technical advisor, escalates defects, creates knowledge articles, supports onboarding, improves workflows, and mentors support team members. Collaborates with Product and Engineering while prioritizing issues based on severity and business impact.

Manage multiple customer-facing enterprise software implementation projects from presales handoff through go-live and technical support handoff. Responsibilities include project planning, scope, schedule, budget, resources, risks, change orders, quality, stakeholder communication, team leadership, documentation, reporting, issue resolution, and customer relationship development.

The AI Transformation & Enablement Analyst will drive AI strategy and execution, support product innovations, evaluate AI tools, and ensure compliance. Responsibilities include collaborating with stakeholders, facilitating AI adoption, and tracking performance metrics.