Jobs at Loadsmart

The Sales Representative will prospect new customers, manage existing client relationships, and refine sales skills while collaborating with the operations and product teams.

The role involves prospecting new business through outreach, managing client relationships, guiding integration processes, and enhancing sales skills and product knowledge.

Coordinate customer shipments by quoting, booking, and scheduling appointments via email, phone, or customer TMS. Collaborate with Sales and Carrier teams to optimize loads, handle high-volume scheduling, escalate challenging requests, and maintain high customer service standards in a fast-paced logistics environment.

Research target distribution and warehouse accounts, identify decision-makers, conduct high-volume outbound outreach, qualify leads, document account insights in Salesforce, and schedule meetings for enterprise account executives. The role also requires articulating Loadsmart’s SaaS solutions, developing industry and competitive knowledge, refining prospecting messaging, and collaborating with sales teammates to achieve growth goals.

Perform continuous manual and automated testing across web and mobile logistics products. Design edge-case, error-state, boundary-condition, regression, and exploratory tests; identify defects and write actionable reports. Maintain and extend automation frameworks using Playwright, Cypress, or Selenium, leverage Claude and other AI tools for test design and investigation, and collaborate with engineering teams in fast weekly release cycles.

Build and deploy AI-driven automations, agents, integrations, and workflows for logistics clients. Conduct operational discovery, integrate with TMS, WMS, and ERP systems, tune prompts and voice or transcription models, debug production issues, and translate recurring customer needs into reusable platform capabilities. The role requires rapid software delivery, direct collaboration with nontechnical stakeholders, and travel to client engagements and the Chicago office.

Design and run a tech-touch account management program for high-volume SaaS accounts. Own adoption, health monitoring, renewals, and expansion using automation, CRM workflows, dashboards, and data-driven playbooks. Build SOPs, escalation paths, and reports while partnering with Sales, Product, and Marketing to reduce churn and drive NRR.

Own paid acquisition across three B2B SaaS products, managing account-based programs, Google Ads and LinkedIn campaigns, landing pages, tracking, A/B testing, funnel optimization, budget allocation, forecasting, and executive performance reporting. The role requires hands-on ownership of pipeline measurement from impressions through closed-won revenue, including Salesforce integration, offline conversions, and lead-source governance.

Lead end-to-end demand-generation for Brazil, building a full-funnel engine across SEO, paid media, events, PR, and localized content. Partner with sales to create GTM plans, generate qualified opportunities, and iterate based on performance and local market insights.

Lead and develop a team of Account Sales Representatives focused on acquiring, onboarding, and retaining SMB to mid-market shippers. Drive high-volume outreach, support pricing and negotiations, assist in lead generation and cross-selling, run performance reviews, and collaborate cross-functionally to meet aggressive sales targets.

Lead and scale the ShipperGuide SaaS sales team as a player-coach, carrying an individual quota while building repeatable GTM processes, driving new logo and expansion deals, aligning with marketing, product, finance, and customer success, and maximizing cross-sell revenue across multi-product logistics/platform offerings.

Design AI-ready data models and build data warehousing, reporting, and analytics solutions. Develop and maintain ETL pipelines, dimensional models, and data integrations. Partner with product, data science, and analysts to translate business needs into technical requirements supporting ML and GenAI initiatives.

Manage SaaS customer onboarding for billing and invoicing, set up subscriptions, schedule invoices, and handle revenue recognition in NetSuite. Maintain accurate data in Salesforce and NetSuite, review contracts for billing alignment, resolve billing discrepancies with account managers, and support continuous improvement of billing and onboarding workflows.

Perform high-volume outbound prospecting to research and engage warehouse and distribution decision-makers, book qualified meetings for Account Executives, communicate the value of Loadsmart's Dock & Yard SaaS, craft outbound messaging, and develop SaaS sales skills within a performance-driven team.

Prospect and prioritize warehouse and distribution targets, conduct high-volume outbound outreach (phone, email, social) to senior executives, book qualified intro meetings for Account Executives, communicate Loadsmart's digital solutions, craft compelling outbound messaging, and develop SaaS sales skills while contributing to a high-performance sales culture.

Audit and approve carrier payments, review and reconcile carrier documentation and bills, resolve billing discrepancies, manage high-volume carrier communications, analyze carrier aging reports, and collaborate to reduce DSO and DPO while maintaining accurate system records.