Jobs at LincolnIT

Manage a portfolio of MSP clients as their primary business contact. Build executive relationships, conduct account reviews, support retention, address concerns, coordinate internal technical and service teams, manage renewals, and identify expansion opportunities across managed services, cloud, cybersecurity, Microsoft 365, projects, hardware, software, and licensing. Maintain CRM/PSA records, develop proposals and quotes, and ensure client commitments are delivered.

Generate and close net-new business for managed IT services and technology solutions. Build a self-sourced pipeline through prospecting, networking, referrals, and industry relationships; conduct discovery with executive decision-makers; develop proposals with technical teams; negotiate and close opportunities; maintain accurate CRM forecasts; and grow recurring managed services, cloud, cybersecurity, hardware, software, and professional services revenue.

Provide senior-level support, design, deployment, migration, and troubleshooting for client on-premises, virtual, hybrid, and cloud infrastructure. Administer Windows Server, Citrix, VMware, Hyper-V, Azure, AWS, Active Directory, Microsoft 365, and networking environments. Lead infrastructure projects, escalations, disaster recovery initiatives, documentation, and client-facing technical recommendations while traveling to client sites as needed.

Monitors client network environments, responds to infrastructure and security alerts, performs first-level troubleshooting, documents incidents, and escalates complex issues. Supports routers, switches, firewalls, wireless networks, VPNs, WAN circuits, and monitoring platforms. Assists with network deployments, firmware upgrades, configuration changes, equipment replacements, and client documentation. The role includes coordination with ISPs, vendors, SOC teams, and senior engineers, as well as occasional onsite and after-hours NOC support.

We are looking for a senior .NET developer with at least 5 years of experience in developing web applications and SQL database management.

Provides dedicated onsite technical support for enterprise users, troubleshooting Windows, Microsoft 365, hardware, networking, printers, conferencing systems, and access issues. Manages endpoint deployment, imaging, inventory, lifecycle activities, onboarding, offboarding, and documentation. Serves as the primary client technology representative, coordinates escalations with service desk and engineering teams, supports technology projects, and delivers customer-focused assistance within ticketing, security, and change-management procedures.