Jobs at Lightcast

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Lead and publish high-impact research on labor markets, education, skills, and future-of-work. Own research agenda, translate data into public-facing narratives, build partnerships, advise policymakers, support business development, and represent the organization at conferences and media. Collaborate cross-functionally to align research with strategy and commercial goals.

Analyze and improve multilingual classifiers, partner with linguistics and engineering teams, validate taxonomy translations, and document findings.

Support data quality by analyzing multilingual classifier outputs, refining parsers, and translating taxonomy content between English and German while maintaining accuracy in high-volume tasks.

Lead and scale global talent acquisition by managing full-cycle recruiting, developing sourcing strategies, optimizing processes and systems, building pipelines for hard-to-fill roles, establishing metrics and dashboards, coaching hiring managers, partnering with leaders and marketing on employer brand, and ensuring compliant, inclusive hiring across multiple regions.

Manage and grow a portfolio of large strategic accounts through proactive engagement, renewals, contract negotiations, upsell/cross-sell, onboarding, product adoption, and cross-functional collaboration to drive retention and revenue growth.

The Customer Success Manager fosters client relationships, drives renewals and upselling, measures account health, and ensures customer satisfaction while managing multiple priorities.

The Account Executive focuses on driving new business in higher education, managing the sales cycle, building pipelines, and engaging with clients through a consultative approach to meet sales targets.

Manage assigned client relationships, drive product adoption and onboarding, deliver training and business reviews, monitor account health using data, coordinate cross-functional support, and capture feedback to improve product outcomes.

The Associate Solutions Architect helps clients implement and adopt Lightcast's data solutions by providing technical support, guiding API integrations, and ensuring successful onboarding and ongoing client communication.

Account Managers maintain customer relationships, drive account growth through sales, resolve issues, and ensure customer satisfaction by collaborating with internal teams.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

This entry-level role involves providing technical support and service to customers, troubleshooting issues, and assisting with internal operations and documentation.

Manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Support onboarding, adoption, renewals, and identify upsell/cross-sell opportunities while collaborating with Sales, Customer Success, Product, and internal teams. Maintain account documentation, conduct customer meetings, and use feedback and data to improve account health.

Develop and maintain labor market taxonomies and classifications; analyze large unstructured datasets to identify patterns; integrate taxonomies with data models; support data governance, migration, and cross-functional projects; monitor taxonomy best practices and contribute to data quality and consistency.