Jobs at Lightcast

Analyze and improve multilingual data quality for Croatian; develop parsers, evaluate text classifiers, translate taxonomies (Skills, Titles, Occupations), clean and analyze data (Excel/SQL/RegEx), and collaborate with Linguistics and Engineering to ensure accurate global data delivery.

Analyze and improve multilingual text data quality by developing parsers, evaluating classifiers, translating taxonomies (Skills, Titles, Occupations), cleaning data in Excel, and applying language and text-analysis expertise in collaboration with Linguistics and Engineering teams.

Support multilingual data quality by analyzing and cleaning text data, developing parsers, evaluating text classifiers, translating taxonomies (Skills, Titles, Occupations), and partnering with Linguistics and Engineering to deliver high-quality global data.

Analyze and improve multilingual text classifier data quality for Arabic, develop parsers with Linguistics and Engineering, translate taxonomies, clean and analyze data using Excel and related tools, and apply language and text-analysis expertise to ensure high-quality global data.

Lead and scale global talent acquisition by managing full-cycle recruiting, developing sourcing strategies, optimizing processes and systems, building pipelines for hard-to-fill roles, establishing metrics and dashboards, coaching hiring managers, partnering with leaders and marketing on employer brand, and ensuring compliant, inclusive hiring across multiple regions.

Manage and grow a portfolio of large strategic accounts through proactive engagement, renewals, contract negotiations, upsell/cross-sell, onboarding, product adoption, and cross-functional collaboration to drive retention and revenue growth.

The Customer Success Manager fosters client relationships, drives renewals and upselling, measures account health, and ensures customer satisfaction while managing multiple priorities.

Drive new business within higher education by owning full sales cycle: prospecting, qualifying, presenting, negotiating, and closing. Build and manage pipeline, maintain CRM forecasting, engage consultatively, grow accounts via renewals/upsells, and partner cross-functionally to support clients.

The Account Executive focuses on driving new business in higher education, managing the sales cycle, building pipelines, and engaging with clients through a consultative approach to meet sales targets.

The Associate Solutions Architect helps clients implement and adopt Lightcast's data solutions by providing technical support, guiding API integrations, and ensuring successful onboarding and ongoing client communication.

Support post-sale implementation and adoption of Lightcast data solutions by onboarding clients to APIs and Snowflake Data Shares, configuring environments, troubleshooting integrations, leading technical client sessions, and partnering with Account Managers to monitor client health and drive renewals and expansion.

Prospect and close new enterprise business within an assigned territory, manage the full sales cycle, use CRM tools to maintain pipeline and forecasts, collaborate cross-functionally, and meet revenue and growth targets while developing sales and product expertise.

Account Managers maintain customer relationships, drive account growth through sales, resolve issues, and ensure customer satisfaction by collaborating with internal teams.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

Manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Support onboarding, adoption, renewals, and identify upsell/cross-sell opportunities while collaborating with Sales, Customer Success, Product, and internal teams. Maintain account documentation, conduct customer meetings, and use feedback and data to improve account health.

Develop and maintain labor market taxonomies and classifications; analyze large unstructured datasets to identify patterns; integrate taxonomies with data models; support data governance, migration, and cross-functional projects; monitor taxonomy best practices and contribute to data quality and consistency.

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Lead and publish high-impact research on labor markets, education, skills, and future-of-work. Own research agenda, translate data into public-facing narratives, build partnerships, advise policymakers, support business development, and represent the organization at conferences and media. Collaborate cross-functionally to align research with strategy and commercial goals.