Jobs at Letter AI

Own full-cycle recruiting for a fast-growing AI startup, including sourcing, screening, interview coordination, offers, and closing. Partner with hiring managers to define candidate profiles, improve job postings and interview processes, and establish consistent evaluation practices. Help optimize recruiting technology, workflows, automation, and employer branding while providing a high-touch candidate experience in a fast-paced, primarily in-office environment.

Own customer marketing and community programs that strengthen relationships, generate advocacy, and support growth. Build customer engagement strategies, peer-learning programs, events, webinars, testimonials, case studies, customer references, and community content. Identify and nurture customer champions while partnering with Customer Success, Sales, and Product Marketing. Establish processes, tools, and reporting to measure community engagement, advocacy, and program impact.

Supports marketing projects, events, social media, brand initiatives, content creation, and product marketing. Responsibilities include coordinating timelines and deliverables, writing website and campaign copy, producing case studies and social content, managing event logistics, proofreading materials, and assisting with product launches and sales enablement. The role suits an organized, curious early-career marketer who can write clearly, work independently in ambiguity, and collaborate across teams.

Build sales pipeline through account research, multichannel prospect outreach, lead qualification, personalized messaging, and appointment setting. Collaborate with sales and marketing teams, track prospect interactions in CRM tools, analyze engagement, and refine outreach strategies. The role requires meeting outbound sales targets and thriving in a fast-paced startup environment.

Serve as a technical advisor and strategic presenter for enterprise sales opportunities. Partner with Account Executives to deliver customized demos, build branded demo environments and buyer microsites, explain AI integrations and agent workflows, qualify technical requirements, and help secure vendor-of-choice status. The role requires frequent customer and event travel, exceptional storytelling, strong presentation skills, SaaS presales experience, design sensitivity, and practical AI knowledge.

Own the full sales cycle from prospecting through closing, develop tailored sales strategies, generate new business, and build relationships with key decision-makers. The role partners closely with the CEO and team to refine sales messaging, influence product strategy, penetrate an underserved market, and drive revenue growth in a fast-paced AI startup.

Own the full enterprise SaaS sales cycle from prospecting through closing. Develop tailored sales strategies, generate new business through outreach and networking, build relationships with decision-makers, and exceed revenue quotas. Collaborate with the CEO and team to refine sales messaging, influence product strategy, and penetrate a greenfield market. The role requires autonomy, proactive execution, and comfort working in a fast-paced startup environment.

Serve as the technical front line for customers by troubleshooting web applications, integrations, APIs, and data issues. Reproduce and diagnose bugs, distinguish configuration problems from product defects, and partner with engineering to resolve issues. Monitor support channels, meet SLAs, maintain documentation, support onboarding, and identify recurring issues and product improvements. Investigate system behavior using logs, dashboards, and SQL while helping build the company’s support function.

The Customer Success Manager will manage customer relationships, ensure successful onboarding, monitor customer engagement, gather feedback, and collaborate with Sales and Marketing to drive renewals and upsell opportunities.

Develop high-performance customer features using Python and React, implement AI-powered functionalities, and collaborate with backend teams to enhance user experience.