Jobs at The Learning House

Manage post-sale customer relationships to maximize digital implementation, usage, retention, and expansion. Train faculty, support LMS/LTI integrations, run pilots, monitor adoption and usage, collaborate with field sales to reconfirm business, reduce churn, and update account intelligence in Salesforce/SFDC.

Lead the Accessibility Solutions team to develop and maintain a Digital Accessibility Maturity Model, manage VPAT audits and remediation roadmaps, provide training and developer guidance on WCAG/WAI-ARIA, create accessible content templates, consult on accessibility legislation and procurement, and advocate accessibility culture across the organization.

Design, build, and maintain scalable web applications, backend services, APIs and cloud-native SaaS platforms. Work in Agile cross-functional teams to deliver high-quality, secure software, participate in CI/CD, testing, code reviews, production troubleshooting, and contribute to architecture, performance improvements, and platform modernization.

Design, build, test, and operate scalable backend services and APIs. Provide technical leadership, mentor engineers, own systems across the full lifecycle, and promote engineering best practices (TDD, CI/CD, cloud, containerization) while collaborating with cross-functional teams to deliver customer-facing solutions.

Support implementation, training, and adoption of Wiley digital learning solutions. Monitor usage, assist faculty with course setup and LMS/LTI integrations, maintain Salesforce account data, support retention and expansion alongside account teams, run pilots and re-training, and promote product features to maximize customer value.

Design, build, and maintain backend services for a multi-tenant Java platform. Own end-to-end features, modernize modules, participate in architecture and code reviews, troubleshoot production issues, improve quality via tests and refactoring, and collaborate with distributed teams.

Own a portfolio of for-profit higher-education accounts across Wiley products. Manage full customer lifecycle: sales pipeline, contracts/billing, onboarding, instructor training, LMS/LTI support, customer success, retention, and cross-functional collaboration. Track revenue using Salesforce and PowerBI/Mode and provide VIP account support. Travel ~5-10% annually.

Manage the editorial workflow for Cochrane Clinical Answers: extract and quality-check data from systematic reviews, draft concise evidence-based summaries, coordinate clinician reviewers, prepare content for publication, resolve publication/workflow issues, and contribute to product and process improvements.

Lead Wiley9s corporate development M&A agenda: originate targets, manage pipeline, perform valuation and diligence, negotiate and execute deals, and drive integration and post-close value. Engage cross-functional teams, external advisors, and senior leaders to deliver strategic acquisitions in data services, AI-enabled publishing, and adjacent content/technology verticals.

Own positioning, demand generation, ABM, content, and sales enablement for Managed Ad Sales. Plan campaigns across channels, create sales-facing collateral, partner with sales/product/data, and measure pipeline and attribution to optimize performance.

Design, develop, and maintain scalable software and test automation. Build features, write unit/e2e/regression tests, collaborate in Agile teams, and ensure product reliability using CI/CD and cloud-native technologies.

Lead frontend and full-stack development using React, JavaScript, and Java. Design and implement scalable, cloud-native microservices, ensure test-driven development and CI/CD, mentor engineers, conduct code reviews, collaborate with product, data, and SRE teams, and drive technical design and architecture.

Manage and execute regional marketing campaigns (Japan primary) using Line and other channels to drive author submissions and engagement. Lead accelerator campaigns, develop localized content for Wiley.com, coordinate with stakeholders and agencies, support ONOS in India and emerging markets projects, oversee content calendars and dashboards, and work with data, translation, and brand teams to measure and optimize performance.

Drive new business sales and renewals for assigned higher-education STEM accounts (50-100), deliver product demonstrations, execute territory call plans, build account plans, use Salesforce for pipeline and forecasting, and collaborate across sales and cross-functional teams to grow market share.

Support day-to-day Record-to-Report accounting for APAC: prepare monthly journal entries and accruals, perform bank and balance sheet reconciliations, assist month/quarter/year-end close, ensure SOX and internal control compliance, generate and analyze SAP financial reports, and maintain audit documentation using Excel and Access.

Manage end-to-end manuscript handling and peer review for advanced science journals: screen submissions, make editorial decisions, commission content, recruit and manage reviewers, assess revisions, identify integrity issues, analyze performance metrics, and collaborate with senior editors to improve processes and journal quality.

Manage day-to-day peer review and editorial office services for a portfolio of journals. Monitor editor and vendor performance against KPIs, analyze data to identify improvements, optimize workflows, support new tools adoption, document processes, handle escalations and integrity concerns, and collaborate across teams to drive timely, high-quality editorial decisions and author experience.

Support development, automation, and optimization of accounting and finance processes. Build and maintain automation workflows (Python, VBA, Power Automate, Alteryx), support ERP and API integrations, write and optimize SQL queries, partner with Finance stakeholders, test and document automations, troubleshoot and improve process performance and audit readiness.

Support corporate sales order processing, billing, reporting, and customer inquiries. Maintain customer data, assist month-end invoicing and revenue reconciliation, track discounts and credit holds, uphold SOX controls, and provide timely stakeholder and customer support across US markets.

Serve as the CEO's right hand to manage the CEO agenda, prepare board and executive materials, lead cross-functional strategic initiatives, synthesize research and briefing materials, build relationships across the ELT, and advise on organizational priorities. Drive enterprise planning, track strategic project progress, remove roadblocks, and represent the CEO on key workstreams while operating through influence and discretion.