Jobs at Leadership Connect

Lead and coach an account management team to meet retention, growth, and client-relationship goals. Provide strategic guidance on escalations, implement workflow/process improvements, drive Salesforce discipline and reporting, partner with senior leadership on cancellation-prevention, pricing, headcount, hiring, and onboarding. Serve as operational liaison between frontline account managers and growth strategy in a hybrid DC role.

Lead proactive, high-touch engagement and onboarding for an assigned book of SaaS accounts. Drive product adoption through multi-channel outreach, monitor usage, re-engage at-risk users, act as product SME, troubleshoot issues, and partner with product, content, and sales. Grow into account ownership for renewals and expansion.

Perform web-based research and data collection to maintain people-intelligence assets; analyze data for patterns and quality issues; collaborate with cross-functional teams to improve data completeness and workflows; operate in an agile environment supporting sales enablement and customer-facing information solutions.

Lead B2B content strategy, plan and run the editorial calendar, produce data-driven content (articles, white papers, case studies, webinars, emails, landing pages), apply SEO best practices and tooling, measure performance, and coordinate designers, agencies, and freelancers to meet deadlines.

Lead go-to-market strategy and execution for B2B SaaS product launches. Develop messaging, value propositions, and sales enablement materials. Gather market and customer insights, partner with Product and Engineering to refine offerings, produce case studies and product guides, and drive cross-functional adoption to increase product adoption and conversion.

Lead go-to-market strategy and execution for product launches. Develop messaging, value propositions, and sales/marketing collateral. Conduct market research and customer interviews, partner with Product and Engineering to refine offerings, drive sales enablement, and produce data-driven content like case studies and product guides.

Account Managers at Leadership Connect manage client relationships, guiding adoption and retention, conducting executive conversations, and aligning product solutions with client needs.