Jobs at Leadership Connect

Conduct research and analysis to develop and maintain data on U.S. government leadership and organizational structures. Responsibilities include advanced open-source research, data collection, quality analysis, discrepancy identification, workflow improvement, and cross-functional collaboration. The role requires strong analytical, project management, communication, research, and organizational skills, along with proficiency in Microsoft Excel and familiarity with documentation tools such as Jira and Confluence.

Design, build, test, deploy, and maintain backend applications and services powering the Leadership Connect platform. Develop APIs, work with databases and search technologies, contribute to AWS-based distributed systems and microservices, and collaborate across the development lifecycle. Use AI coding tools while validating quality, security, and maintainability. Senior engineers also provide system-design leadership, troubleshoot complex distributed systems, make architecture tradeoffs, and mentor teammates.

Design, build, test, deploy, and maintain full-stack customer-facing applications. Develop Kotlin/Java and Spring backend services alongside React, Vite, and TypeScript frontends. Work with relational and NoSQL databases, Elasticsearch, APIs, large datasets, automated testing, accessibility, and performance optimization. Participate in Agile development, code reviews, technical design, and continuous improvement. Senior engineers also own architecture, scalability, reliability, production systems, complex troubleshooting, and mentoring.

Own team-wide contract administration and renewal workflows while managing a book of B2B subscription accounts. Track renewal timelines, coordinate Account Directors, monitor retention risk, maintain Salesforce documentation, conduct renewal and pricing conversations, support onboarding and user training, coordinate account hygiene with Client Success, and identify upsell opportunities. The role partners with Revenue Operations, Sales Leadership, Client Success, and Finance in a remote environment.

Account Managers at Leadership Connect manage client relationships, guiding adoption and retention, conducting executive conversations, and aligning product solutions with client needs.

Lead and coach an account management team to meet retention, growth, and client-relationship goals. Provide strategic guidance on escalations, implement workflow/process improvements, drive Salesforce discipline and reporting, partner with senior leadership on cancellation-prevention, pricing, headcount, hiring, and onboarding. Serve as operational liaison between frontline account managers and growth strategy in a hybrid DC role.

Lead proactive, high-touch engagement and onboarding for an assigned book of SaaS accounts. Drive product adoption through multi-channel outreach, monitor usage, re-engage at-risk users, act as product SME, troubleshoot issues, and partner with product, content, and sales. Grow into account ownership for renewals and expansion.

Lead B2B content strategy, plan and run the editorial calendar, produce data-driven content (articles, white papers, case studies, webinars, emails, landing pages), apply SEO best practices and tooling, measure performance, and coordinate designers, agencies, and freelancers to meet deadlines.