Account Managers at Leadership Connect serve as the primary point of contact for an assigned book of business, partnering with clients to drive adoption, retention, and expansion of our platform. Day-to-day, you'll engage with clients to understand their evolving needs, present relevant solutions, and work cross-functionally to ensure they're getting consistent value.
This is a consultative role — you'll act as a trusted advisor, helping clients surface new use cases, navigate challenges, and identify the right decision-makers at the right moment. The focus is on building durable relationships and driving measurable outcomes, not transactional selling.
Candidates are considered across experience levels, with internal leveling (Associate through Senior) determined based on background and scope of experience.
Core Functions of the Role:
Manage an assigned book of business, serving as the primary point of contact for client relationships across end users and executive decision-makers
Conduct executive-level conversations to present business-relevant solutions, articulate product value, and address competitive considerations
Build and execute strategic account plans in collaboration with client success team members
Research client industries and business priorities to develop a working understanding of their challenges and identify where Leadership Connect can add value
Lead discovery conversations to understand how clients work day-to-day, uncover friction points in their workflows, and identify gaps where Leadership Connect can meaningfully improve speed, accuracy, or outcomes
Connect client challenges directly to product solutions, articulating how specific features and capabilities address the problems surfaced during discovery
Lead renewal and retention efforts by clearly communicating the value delivered and embedding Leadership Connect solutions into client workflows
Identify and pursue expansion opportunities within existing accounts through consultative discovery and solution alignment
About You:
Demonstrated ability to manage and grow a book of business, with experience in renewals, expansion, and consultative client engagement
Strong discovery skills — able to ask the right questions, understand how clients work, and identify challenges that aren't always explicitly stated
Comfortable leading conversations with senior and executive-level stakeholders
Intellectually curious, with a genuine interest in understanding client industries, business priorities, and relationship development strategies
Able to connect client challenges to specific product solutions in a clear and credible way
Effective written and verbal communicator across client-facing and internal contexts
Organized and able to manage multiple client relationships and priorities simultaneously
Proficient with CRM systems; Salesforce experience a plus
Collaborative by nature — works effectively with client success, product, and internal teams to deliver for clients
Skills Required
- Demonstrated ability to manage and grow a book of business
- Experience in renewals, expansion, and consultative client engagement
- Strong discovery skills
- Comfortable leading conversations with senior and executive-level stakeholders
- Effective written and verbal communicator
- Organized and able to manage multiple client relationships and priorities
- Proficient with CRM systems
- Salesforce experience a plus
What We Do
Leadership Connect is a data-driven decision intelligence company focused on policy & procurement in the public sector. We combine deep research expertise and cutting-edge technology to help clients win business and influence policy across a wide range of specialties and verticals. We work with nearly every U.S. government agency, many S&P 500 companies, and leading organizations in media, consulting, law, banking, and the not-for-profit world. We help everyone from marketing and business development teams to senior leaders prep for important meetings, uncover existing relationships, and build new ones. Our clients trust their reputations to the quality of our data. With our proprietary 24-step information collection process that employs technology and human validation, we continuously identify the key decision makers and influencers you care about most and put them at your fingertips. Clients access Leadership Connect through the web, apps, and data integrations. Only in Leadership Connect: - Leadership Connect is the world's only service that connects bills to legislative staff. - Navigate complex government organizations: Federal, State & Local. - Stakeholder Mapping. See how your organization is connected to another. View a person’s strongest relationships, including family, former coworkers, and members of the same association, to get warm introductions
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