Jobs at LaunchDarkly

Leads the GTM Systems function supporting Sales, Marketing, Customer Success, and Revenue Operations. Owns systems strategy, architecture, product and technical delivery, data governance, integrations, automation, security, lifecycle management, and technology rationalization. Rebuilds account and contact data foundations, improves user workflows, and applies analytics and AI. Builds and manages a senior cross-functional team while partnering with executive stakeholders on priorities, budgets, and operational standards.

Leads the global revenue enablement function, developing strategy, onboarding, continuous readiness, sales playbooks, partner enablement, and GTM event programming. Builds and manages an enablement team, modernizes the technology stack, embeds AI into seller workflows, and partners with executive and cross-functional leaders. Uses dashboards and performance metrics to connect enablement programs with ramp time, win rates, productivity, quota attainment, and other revenue outcomes.

Leads global People Operations and Talent Acquisition Operations across employee and candidate lifecycles. Establishes operating models, service standards, controls, documentation, and scalable workflows; oversees compliance-related processes, vendors, employee experience, recruiting operations, and Greenhouse workflows. Partners with People Programs, Systems & Analytics and cross-functional leaders on systems, data governance, automation, change adoption, metrics, and continuous improvement.

Serve as a trusted technical advisor for enterprise prospects and customers throughout the sales lifecycle. Lead technical discovery, architecture design, proof-of-concept implementations, demonstrations, workshops, proposals, and RFP responses. Partner with sales and customer success, translate requirements into scalable solutions, influence product direction, manage technical environments, and support global initiatives. Mentor junior engineers, share best practices, maintain platform expertise, and travel extensively for customer and industry engagements.

Own and expand relationships with ~8 strategic enterprise accounts, drive territory and outbound pipeline, coordinate pre/post-sales and customer success, communicate value to execs, and collaborate cross-functionally to ensure adoption and growth. Target large, complex deals and execute Land & Expand SaaS strategies.

Own and expand large enterprise accounts within a territory. Develop territory and account plans, drive outbound pipeline, ensure product adoption through coordination with pre/post-sales and customer success, engage VP/C-suite stakeholders, collaborate with solutions engineers and cross-functional teams to deliver business and technical value.

Provides technical leadership across teams by setting direction for complex systems, leading architecture and design, resolving ambiguous high-impact problems, and improving scalability, reliability, security, observability, developer experience, and engineering effectiveness. The role partners with product and engineering leaders, contributes hands-on to critical projects, mentors engineers, and influences outcomes without direct management authority.

Design, build, test, operate, and improve reliable backend services and APIs. Lead projects from definition through deployment, make scalability and reliability tradeoffs, improve observability, investigate production issues, and collaborate with cross-functional teams to deliver customer-focused solutions.

Design, build, test, and operate scalable backend services and APIs. Lead complex projects, make architecture and reliability tradeoffs, improve observability and incident response, collaborate cross-functionally, influence technical direction, mentor engineers, and drive durable improvements to production systems and developer experiences.

Lead end-to-end development of customer-facing product experiences and backend systems across frontend and backend layers. Design scalable services, APIs, and data flows; improve accessibility, performance, reliability, security, observability, and maintainability. Partner with Product, Design, Data, and engineering leaders to deliver complex initiatives, influence architecture, support incident response, mentor engineers, and connect technical decisions to customer and business outcomes.

Build and operate end-to-end product capabilities across frontend and backend systems. Develop accessible React and TypeScript experiences, backend services and APIs using Go, Python, or similar languages, and scalable data flows. Translate customer and product needs into technical designs, own features through launch and iteration, improve observability and reliability, and collaborate with Product, Design, Data, and Engineering teams.

Serve as a trusted technical advisor for enterprise prospects and customers throughout the pre-sales lifecycle. Lead discovery, architecture design, proof-of-concept implementations, demonstrations, workshops, proposals, and RFP responses. Partner with sales and customer success, translate requirements into scalable solutions, influence product direction, support enterprise technical environments, lead cross-regional initiatives, mentor junior engineers, and represent LaunchDarkly at customer engagements and industry events.

Serve as a senior technical advisor for enterprise prospects and customers across EMEA. Lead technical discovery, architecture design, proof-of-concept implementations, demonstrations, workshops, proposals, and RFP responses throughout the presales lifecycle. Partner with sales and customer success, translate requirements into scalable solutions, influence product direction, manage technical environments, support enterprise deals, lead cross-regional initiatives, mentor junior engineers, and travel for customer engagements and events.

Leads enterprise sales performance and strategy for the East region across the US and Canada. Manages Enterprise Account Executives, oversees forecasting, territories, coaching, commission planning, quotas, recruitment, and retention. Partners with senior leadership and cross-functional teams to drive new business and expansion opportunities among large enterprise accounts. Requires extensive enterprise SaaS sales management experience and familiarity with MEDDPICC or similar methodologies.

Partner with Account Executives to win enterprise deals in India by leading technical discovery, solution design, product demonstrations, workshops, proof-of-value engagements, and technical evaluations. Build relationships with engineering leaders, architects, and DevOps teams; translate complex technology into business outcomes; support customer champions; and provide field feedback to Product and Engineering. The role requires expertise in enterprise SaaS, DevOps, CI/CD, feature management, progressive delivery, and modern software architectures.

Own revenue accounting activities, including monthly close, journal entries, reconciliations, ASC 606 contract reviews, revenue schedules, audit support, and evaluation of complex commercial terms. Partner with Sales, Legal, Deal Desk, Finance, and system teams to assess new products, improve accounting processes, automate controls, and integrate CRM, billing, usage, and ERP data. Provide technical revenue recognition guidance in a fast-paced SaaS environment.

Leads LaunchDarkly’s Cloud Engineering team, overseeing people management, AWS infrastructure, networking, Kubernetes, Terraform, GitOps, CockroachDB, incident response, reliability, disaster recovery, and compliance infrastructure. Owns operational health and a multi-quarter infrastructure insourcing program while guiding technical priorities, automation, migrations, AI-assisted engineering practices, cross-team collaboration, hiring, and team development.

Manage post-sale customer relationships across EMEA, including onboarding, adoption, risk mitigation, technical guidance, renewals, expansions, and executive engagement. Build success plans, coordinate cross-functional teams, identify churn risks, support implementation best practices, and uncover growth opportunities. The role requires strong sales acumen, project management, communication, technical curiosity, and experience working with developers or other technical customers.

Own and grow large enterprise accounts across Australia by developing territory plans, generating outbound pipeline, managing executive relationships, and driving LaunchDarkly adoption and expansion. Collaborate with business development, solutions engineering, customer success, support, marketing, product, developer relations, and revenue operations teams to deliver technical and business value. The role requires autonomy, strong communication, adaptability, business acumen, and comfort selling to technical stakeholders.

Drives net-new enterprise customer acquisition within a defined territory. Responsibilities include territory planning, pipeline generation, complex enterprise sales, C-suite engagement, tailored solution development, contract negotiation, quota attainment, and cross-functional collaboration. The role requires independently managing complex sales cycles, using data and CRM tools, building business cases, and closing high-value deals with technical buyers such as CIOs and CTOs.