Jobs at LaunchDarkly

Drives net-new enterprise customer acquisition within a defined territory. Responsibilities include territory planning, pipeline generation, complex enterprise sales, C-suite engagement, tailored solution development, contract negotiation, quota attainment, and cross-functional collaboration. The role requires independently managing complex sales cycles, using data and CRM tools, building business cases, and closing high-value deals with technical buyers such as CIOs and CTOs.

Own and expand large enterprise accounts across Singapore and the broader region. Responsibilities include territory planning, outbound pipeline generation, executive-level selling, consultative SaaS sales, customer adoption, account expansion, and cross-functional collaboration with solutions engineering, customer success, support, marketing, and revenue operations. The role requires a strong record of exceeding sales quotas, technical solution selling expertise, DevOps familiarity, and willingness to travel 25%–50%.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Leads corporate marketing and external communications, shaping company narrative, market positioning, thought leadership, public relations, analyst relations, social media, and executive visibility. Manages a three-person communications team, partners with executives and Product Marketing, identifies engagement opportunities, supports analyst relationships, and tracks influence metrics. The role requires extensive B2B software communications leadership experience, strategic storytelling skills, and the ability to translate technical concepts for developer and executive audiences.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Drives net-new and expansion revenue in the mid-market SaaS segment through outbound prospecting, pipeline generation, discovery, demos, proofs of concept, and customer adoption. The role owns account relationships, forecasts revenue, achieves quota, identifies expansion opportunities, communicates customer feedback to product and engineering teams, and maintains accurate sales-system data.

Leads growth marketing analytics for a B2B SaaS product-led growth motion. Analyzes user, account, intent, and product signals; develops activation and lead-routing strategies; optimizes conversion pathways; runs growth experiments; and manages analytics, tracking, and data workflows across Marketing, Product, Sales Operations, RevOps, and Data Engineering.

Lead LaunchDarkly’s Data Platform engineering team, overseeing high-throughput ingestion, streaming and batch pipelines, analytical data stores, reliability, observability, incident response, and operational excellence. Partner with product and engineering teams on roadmap planning, technical tradeoffs, and delivery. Coach engineers, manage performance and career growth, establish collaborative team practices, and participate in hiring.

Leads a senior engineering team responsible for 35+ SDKs, OpenFeature providers, event-streaming libraries, contract tests, release tooling, and the Relay Proxy. Owns portfolio prioritization, roadmap delivery, compatibility and deprecation decisions, release quality, observability, incident response, customer communication, hiring, and career development. Partners with Product Management and cross-functional stakeholders to deliver performant, resilient, developer-facing software across multiple languages and platforms.

Own and expand large enterprise accounts across an assigned territory. Responsibilities include territory and account planning, outbound pipeline generation, consultative executive selling, SaaS adoption, quota attainment, and land-and-expand growth. The role partners with solutions engineering, customer success, support, marketing, product, and revenue operations teams while communicating LaunchDarkly’s value to Fortune 500 executives. Travel of 25%–50% may be required.

Own and expand large enterprise accounts across a designated territory. Develop account and territory plans, generate outbound pipeline, manage consultative sales cycles, and drive SaaS adoption. Build executive relationships, communicate business value, collaborate with solutions engineering, customer success, support, marketing, and revenue operations, and consistently achieve sales quotas using a land-and-expand strategy.

Reviews opportunities, pricing, contracts, ARR, and provisioning details for accuracy before orders enter downstream financial systems. Manages AWS Marketplace orders, resolves discrepancies, supports Salesforce CPQ and Salesforce-NetSuite integrations, and maintains order-to-cash controls. Applies ASC 606 knowledge, supports financial close and audit readiness, partners cross-functionally, trains stakeholders, reports on process metrics, and recommends workflow improvements.

Lead the vision, strategy, roadmap, platform definition, and go-to-market for LaunchDarkly’s end-to-end data products, spanning SDK ingestion, data infrastructure, analytics, observability, experimentation, and AI-powered experiences. Partner cross-functionally with engineering, design, marketing, sales, and customer teams; advocate for customers; ensure reliable data foundations; monitor industry trends; and mentor other product managers. Candidates need substantial product or data-intensive engineering experience and strong knowledge of modern data architectures.

Manage international accounting, month-end close, financial reporting, intercompany reconciliations, payments, tax compliance, statutory filings, and audit coordination across EMEA, Australia, and India. Partner with local accountants, payroll, tax advisors, auditors, and regulatory authorities. Support transfer pricing documentation and accounting-system implementations while serving as the CFO organization’s community leader in India.

Leads global payroll operations across multiple countries and entities, overseeing processing, compliance, controls, vendors, reconciliations, reporting, audits, systems, and continuous improvement. Partners with Finance, Accounting, People, Legal, IT, and Total Rewards on payroll accounting, tax, equity, employee lifecycle changes, and system enhancements. Serves as the senior escalation point, improves employee experience, manages payroll metrics and forecasts, and develops payroll team members and external partners.

Manages order-to-cash processing by reviewing Salesforce opportunities, pricing, contracts, provisioning details, and documentation before entry into NetSuite. Supports Salesforce CPQ administration, AWS Marketplace orders, system integrations, revenue recognition compliance, audit readiness, and month-end close. Partners with Sales, Customer Success, Deal Management, Finance, and IT to resolve discrepancies, improve workflows, train stakeholders, and report on order accuracy and cycle times.

Processes vendor invoices and employee expenses from submission through payment or reimbursement, ensuring accurate coding, approvals, documentation, compliance, and audit readiness. Resolves exceptions, supports payment runs and reconciliations, responds to vendor and employee inquiries, and prepares operational reports. Participates in ERP and expense-system implementations, testing, process improvements, and AI-enabled finance automation initiatives while maintaining strong controls over confidential financial information.

Build backend APIs, Go services, data pipelines, and agent infrastructure for Vega, LaunchDarkly’s AI-powered observability platform. Design sandboxed agent execution, usage metering, dashboard creation capabilities, and enterprise data integrations. Own features from design through production, operate high-throughput systems, contribute to architecture and code quality, mentor teammates, collaborate cross-functionally, and participate in on-call rotations.

Own the full sales cycle for mid-market SaaS accounts across EMEA, including pipeline generation, territory planning, relationship management, executive engagement, consultative selling, forecasting, and account expansion. Partner with solutions engineers, customer success, support, marketing, and revenue operations to guide customers through evaluation, purchase, adoption, and long-term growth.

Manage the full SaaS sales cycle for corporate and SMB customers across EMEA, including outbound prospecting, discovery, value alignment, demonstrations, proofs of concept, relationship development, expansion opportunities, customer adoption, forecasting, and revenue target attainment. Collaborate with sales leadership, solutions engineers, customer success, support, and product teams while maintaining accurate Salesforce data and sharing customer insights.