Jobs at LaunchDarkly

Partners with the CEO and Executive Leadership Team to translate strategy into execution, manage company planning and OKRs, prepare board and executive materials, analyze SaaS metrics, design leadership meetings, and drive cross-functional alignment and follow-through. Serves as a strategic advisor with broad influence, significant autonomy, and no people-management responsibilities.

Provides executive support to the VP of EMEA Sales, managing complex calendars, leadership meetings, communications, recruitment scheduling, international travel, events, confidential information, and follow-ups. Also oversees London office operations, including supplies, visitors, facilities coordination, vendors, invoices, onboarding support, and team gatherings.

Leads LaunchDarkly’s enterprise AI operating model, including portfolio management, spend and adoption reporting, governance, policy operations, vendor reviews, audits, roadmap tracking, communications, and enablement. Partners with Finance, IT, Security, Legal, Procurement, executives, and distributed AI centers of excellence to improve responsible AI adoption, reduce duplication and costs, accelerate reviews, and demonstrate measurable business value.

Own and expand large enterprise accounts across the EMEA territory. Develop account and territory plans, generate outbound pipeline, manage consultative sales cycles, and drive LaunchDarkly adoption. Engage executive stakeholders, communicate business and technical value, coordinate with solutions engineering and customer success, and collaborate cross-functionally to achieve customer and revenue outcomes. The role requires enterprise closing experience, technical understanding of DevOps and developer workflows, quota attainment, and experience with land-and-expand SaaS sales.

Own Revenue Operations for the EMEA go-to-market team, partnering with Marketing, Sales, SDR, Solutions Engineering, and Customer Success leaders. Run forecasting, pipeline, and business review cadences; ensure data quality; translate strategy into regional processes; deliver actionable insights; support planning and FP&A; drive adoption of new initiatives; and represent regional needs to systems teams.

Lead LaunchDarkly’s product management organization across all product pillars, owning organizational design, roadmap execution, product operating systems, portfolio discipline, packaging, customer insights, and commercial outcomes. Partner with engineering, design, marketing, sales, customer success, and finance to deliver reliable product commitments, improve activation and expansion, and apply AI-assisted practices to increase development leverage and delivery speed.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Lead Corporate EMEA sales strategy and execution, owning regional revenue, new business, expansion, pipeline, forecasting, territory planning, and capacity decisions. Manage and develop frontline sales leaders and Account Executives, coach complex deals, improve conversion, recruit talent, and build an accountable, inclusive sales culture. Partner with Marketing, SDR, Solutions Engineering, Customer Success, Revenue Operations, and Enablement to drive predictable growth.

Own HR systems, People analytics, reporting, dashboards, data governance, and AI-enabled insights. Partner with People Operations, Finance, Legal, Security, and business leaders to translate workforce questions into metrics and actions. Manage HRIS configuration, integrations, security, automations, data quality, system projects, and annual people cycles. Train managers and People teams while protecting employee data and delivering scalable self-service solutions.

Own the go-to-market master data management roadmap and governance model for accounts, contacts, and organizational hierarchies. Define golden record, matching, merging, survivorship, data quality, stewardship, and SLA standards across Salesforce, billing, finance, marketing, product, support, and warehouse systems. Partner with engineering, systems, finance, legal, and security teams to implement integrations, privacy controls, data products, and remediation programs. Report data health, risks, and business impact to leadership.

Leads Enterprise sales performance across EMEA by managing Account Executives, driving new business and expansion, owning revenue targets, forecasting, pipeline generation, territory planning, and complex deal execution. The role coaches sales talent, sponsors strategic customer relationships, partners cross-functionally with marketing, solutions engineering, customer success, and revenue operations, and recruits and develops a high-performing regional sales organization.

Leads and develops a team of Corporate Account Executives across EMEA, owning revenue targets, forecasting, pipeline generation, coaching, hiring, and customer engagement. Partners with cross-functional teams to improve sales execution, maintain Salesforce discipline, manage complex opportunities, and drive predictable business growth.

Leads the strategy, roadmap, governance, and operating rhythms for People programs, systems, analytics, and responsible AI. Oversees a small team, HR technology integrations, data quality, workforce reporting, employee lifecycle processes, change management, vendors, and cross-functional programs. Translates workforce data into executive insights and scalable recommendations while improving employee support, operational efficiency, governance, and responsible AI adoption.

Own the strategy, administration, compliance, renewal, and optimization of US and global employee benefits programs. Manage vendors, carriers, brokers, benefits technology, integrations, budgets, and regulatory filings. Lead open enrollment, analyze plan costs and utilization, resolve complex employee cases, deliver benefits communications, support acquisitions and new geographies, and advise senior People, Finance, Legal, and IT stakeholders.

Own post-sale customer success for LaunchDarkly accounts, including onboarding, adoption, risk mitigation, technical guidance, renewals, retention, and expansion. Build trusted customer and executive relationships, develop champions, forecast renewals, and identify opportunities for additional products and services. Partner with sales and cross-functional teams to deliver customer outcomes, while guiding technical users on implementation and DevOps best practices.

Own regional growth marketing strategy and execution across EMEA and APJ. Drive new-logo pipeline through paid social, SEM, ABM, localized campaigns, and regional content. Partner with global Marketing, Sales, and SDR teams to align campaigns with account priorities, manage budgets, optimize media spend, and report pipeline ROI. The role requires independent ownership of digital programs, hands-on execution, and end-to-end attribution across B2B SaaS markets.

Build and maintain high-performance, resilient SDKs across multiple programming languages and platforms. Develop features, improve reliability, collaborate with engineering and product teams, maintain open-source repositories, and influence technical and product decisions. The role requires strong software engineering fundamentals, polyglot development ability, library-building experience, production-quality coding, and expertise in unit, integration, load testing, and benchmarking.

Leads global People Operations and Talent Acquisition Operations across employee and candidate lifecycles. Establishes operating models, service standards, controls, documentation, and scalable workflows; oversees compliance-related processes, vendors, employee experience, recruiting operations, and Greenhouse workflows. Partners with People Programs, Systems & Analytics and cross-functional leaders on systems, data governance, automation, change adoption, metrics, and continuous improvement.

Own inbound lead engagement across North America by responding to high-intent inquiries, following up with event leads, researching engaged accounts, and converting qualified interest into sales meetings. Execute outreach through phone, email, LinkedIn, and other channels; maintain accurate Salesforce records; partner with Account Executives, Marketing, Revenue Operations, and SDR teams to improve lead conversion and messaging.

Build, automate, and operate scalable AWS infrastructure, including networking, compute, CI/CD, databases, and observability. Develop internal tools and self-service platforms, manage infrastructure with Terraform, collaborate with engineering teams, participate in on-call rotations, and replace repetitive operational work with software and permanent incident fixes.