Jobs at lastminute.com

Lead the transformation of customer service platforms, including Zendesk implementation, workflow redesign, AI and automation initiatives, migration, testing, launch, and stabilization. Translate operational needs into requirements, BPMN models, user stories, roadmaps, reporting frameworks, and scalable solutions. Coordinate CS Operations, Product, IT, Data, and Machine Learning stakeholders, drive adoption and change management, and measure outcomes against operational KPIs.

The Software Engineer will develop and maintain innovative travel technology solutions, collaborate with stakeholders, mentor teams, and leverage AI to enhance productivity.

Seeking a Software Engineer to build AI-driven products, ensure solution quality, mentor colleagues, and collaborate on technological solutions for travelers.

Lead design and delivery of a new AI-ready back-office and omnichannel customer operations platform. Run discovery, define solution design and workflows, implement Zendesk/cloud migrations, scope AI and automation initiatives, translate requirements into BPMN/process models and user stories, drive cutover and post-launch stabilization, measure KPI impact, and enable cross-functional adoption.

Prepare and reconcile Group consolidated financial statements under IFRS, perform consolidation adjustments and intercompany calculations, maintain Tagetik reports, support impairment testing, forecasts and controls, liaise with auditors and local finance teams.

Prepare and reconcile Group consolidated financial statements under IFRS, execute consolidation adjustments and intercompany calculations, maintain reporting controls and procedures, develop Tagetik reports, support impairment testing, forecasts and financial modelling, and liaise with local finance teams, auditors and Group functions.

Lead end-to-end customer service platform transformation and Zendesk implementation. Design solutions and BPMN workflows, deliver automation/AI initiatives, baseline KPIs and reporting, manage stakeholders through cutover and post-launch optimization, and drive adoption and continuous improvement.

Lead discovery, design, implementation and adoption of a new AI-ready omnichannel customer service platform (Zendesk). Drive workflow redesign, automation and AI initiatives, translate operational needs into requirements/user stories, manage migrations, testing, cutover and post-launch optimization while measuring operational impact and enabling stakeholders.

Manage the Romanian entity’s full accounting cycle, including journal entries, invoicing, payroll transactions, reconciliations, fixed assets, reporting, and month- and year-end close. Ensure GAAP and tax compliance, support audits and tax filings, and coordinate with the Finance Manager and auditors. The role also involves using AI tools to automate accounting processes and requires remote work from Romania with approximately 10% travel to Switzerland.

Lead global payroll operations, optimize HR systems, ensure compliance, manage payroll providers, and develop reporting metrics for leadership.

Perform daily accounting entries and reconciliations, support month- and year-end closings, manage statutory compliance (GST, TDS, PF/ESI, ROC), coordinate with auditors and stakeholders, maintain fixed asset schedules, support GST filings and RBI returns, and help improve financial procedures.