Teams at lastminute.com

Lead the transformation of customer service platforms, including Zendesk implementation, workflow redesign, AI and automation initiatives, migration, testing, launch, and stabilization. Translate operational needs into requirements, BPMN models, user stories, roadmaps, reporting frameworks, and scalable solutions. Coordinate CS Operations, Product, IT, Data, and Machine Learning stakeholders, drive adoption and change management, and measure outcomes against operational KPIs.

The Software Engineer will develop and maintain innovative travel technology solutions, collaborate with stakeholders, mentor teams, and leverage AI to enhance productivity.

Seeking a Software Engineer to build AI-driven products, ensure solution quality, mentor colleagues, and collaborate on technological solutions for travelers.