Jobs at Langham Logistics

Own enterprise client relationships across onboarding, implementation, retention, revenue growth, and service expansion for cold-chain warehousing and freight services. Lead QBRs, KPI reporting, contract and invoicing governance, consultative expansion, and voice-of-customer initiatives. Partner cross-functionally with operations, IT, engineering, and executives while mentoring Strategic Account Representatives. Support regulated life sciences and commercial clients through supply chain solutions, operational issue resolution, and executive-level relationship management.

Leads training coordinators and oversees compliant onboarding, qualification, scheduling, documentation, LMS administration, certification tracking, audits, OJT verification, and training metrics across GMP-regulated warehouse facilities. Partners with Quality, Operations, and HR to maintain audit-ready records, ensure SOP control, monitor workforce qualifications, and report productivity and compliance trends to leadership.

Independently manages strategic GMP-regulated life sciences accounts and serves as the primary customer liaison for logistics, warehousing, and distribution operations. Responsibilities include maintaining account health, ensuring SLA and GMP compliance, coordinating deviations and CAPAs, supporting audits, monitoring quality metrics, maintaining audit-ready documentation, resolving service and quality events, and advising customers on regulated logistics practices. The role also supports account onboarding, change management, and continuous improvement initiatives.

Owns complex, high-value GMP-regulated Life Sciences accounts and serves as the primary escalation and governance contact. Leads customer relationships, QBRs, compliance and quality discussions, issue resolution, risk mitigation, service improvements, and growth support. Partners with operations, quality, transportation, IT, and leadership to ensure GMP/GDP compliance, product integrity, chain of custody, temperature control, audit readiness, and patient-safety expectations.

Coordinates outbound dock activities, load scheduling, shipment audits, Bills of Lading, and outbound documentation. Serves as the communication link among dock teams, dispatch, floor operations, leadership, customers, carriers, and vendors. Monitors safety, quality, workflow, and compliance, escalates issues, supports problem resolution, and guides dock associates. The role requires warehouse coordination, WMS/Oracle knowledge, documentation accuracy, customer service, and basic Microsoft Office proficiency.

Tracks and manages customer and carrier shipments, ensuring pickups and deliveries meet expectations. Investigates delays and suspect shipments, escalates transportation issues, updates shipment records, responds to emails and portal entries, and coordinates with customer service, dispatch, and supply chain compliance teams. The role requires accurate data entry, timely communication, problem resolution, adherence to tracking and security procedures, and participation in daily meetings. Work is primarily remote, with required Indianapolis-area training and quarterly in-person meetings.

Manages strategic pharmaceutical and biotechnology accounts as the primary customer contact. Responsibilities include executive communication, KPI reporting, customer retention, operational issue resolution, business reviews, forecasting, renewals, and account growth. The role collaborates with operations, quality, transportation, IT, and finance teams while supporting regulated warehousing, cold-chain logistics, chain-of-custody, and quality documentation requirements.