**This is a mid-shift position: 12P-8:30P**
The Strategic Account Representative is responsible for managing key pharmaceutical and biotechnology accounts and serving as a primary point of contact for assigned customers. This role requires strong executive-level communication skills, industry knowledge of pharmaceutical supply chains, and high proficiency in data reporting and analysis. The position ensures exceptional service delivery, operational execution, KPI reporting accuracy, and customer retention.
Key Outcomes Expected
- Serve as dedicated account owner for assigned pharmaceutical clients, supporting relationship development and customer retention.
- Lead weekly KPI communications and reporting; present performance results confidently to customer executives.
- Partner with Operations, Quality, Transportation, IT, and Finance to meet customer expectations and resolve issues.
- Support pharmaceutical operational needs including cGMP/GDP warehousing, temperature control, chain-of-custody, and data documentation.
- Drive renewal, growth, and expansion initiatives within assigned accounts.
- Participate in business reviews, forecasting discussions, and quality-related conversations.
Critical Skills and Knowledge
- Strong executive-level communication and presentation skills.
- Customer relationship management experience supporting business-critical clients.
- Ability to analyze operational performance data, quality metrics, and KPI trends.
- Proven problem-solving skills within fast-paced operational environments.
- Ability to collaborate cross-functionally with leadership and operational teams.
- Adaptability to changing supply chain, volume, and regulatory requirements.
Technical Requirements:
- Proficient in Microsoft Excel (metric tracking, reporting, data analysis).
- Proficient in Microsoft PowerPoint (executive-level presentation building).
- Knowledge of electronic dock scheduling systems.
- Knowledge of electronic Warehouse Management Systems (WMS).
Education and Experience
- Bachelor’s degree preferred (Business, Supply Chain, Life Sciences or similar).
- Minimum 3 years of relevant account management or client-facing experience.
- Experience within pharmaceutical, biotech, or regulated logistics environments.
- Understanding of cGMP/GDP warehousing and temperature-controlled supply chains.
- Exposure to DSCSA/serialization practices and quality event documentation.
Work Environment: Combination of warehouse, cold-chain storage, and office environments. Exposure to temperature-controlled areas and powered industrial equipment. Occasional travel to customer sites as needed
Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.
Skills Required
- Minimum 3 years of relevant account management or client-facing experience
- Experience within pharmaceutical, biotechnology, or regulated logistics environments
- Understanding of cGMP/GDP warehousing and temperature-controlled supply chains
- Exposure to DSCSA/serialization practices and quality event documentation
- Proficiency in Microsoft Excel for metric tracking, reporting, and data analysis
- Proficiency in Microsoft PowerPoint for executive-level presentations
- Knowledge of electronic dock scheduling systems
- Knowledge of electronic Warehouse Management Systems
- Strong executive-level communication and presentation skills
- Customer relationship management experience supporting business-critical clients
- Bachelor's degree in Business, Supply Chain, Life Sciences, or a similar field
What We Do
Langham Logistics partners with forward-thinking companies to provide comprehensive supply chain management solutions that save time and money. We don’t rely on off-the-shelf solutions; rather we utilize our proven processes and systems and tailor them to meet the exact needs of our clients’ company, industry, and business objectives. Our consultative approach goes beyond transactional activities, and instead focuses on proactive solutions that help reduce costs, better utilize assets, and provide visibility—both in the short term and over time. Our multidisciplinary team of experts is empowered to always work in the best interest of our clients, using best-in-class logistics technology, tactical operations support, accurate data collection, and a centralized communication hub. In addition, Langham provides added value through solid execution piece processing capabilities in freight management, domestic and international transportation, logistics, warehousing and fulfillment.
