Teams at Langham Logistics

Own enterprise client relationships across onboarding, implementation, retention, revenue growth, and service expansion for cold-chain warehousing and freight services. Lead QBRs, KPI reporting, contract and invoicing governance, consultative expansion, and voice-of-customer initiatives. Partner cross-functionally with operations, IT, engineering, and executives while mentoring Strategic Account Representatives. Support regulated life sciences and commercial clients through supply chain solutions, operational issue resolution, and executive-level relationship management.

Leads training coordinators and oversees compliant onboarding, qualification, scheduling, documentation, LMS administration, certification tracking, audits, OJT verification, and training metrics across GMP-regulated warehouse facilities. Partners with Quality, Operations, and HR to maintain audit-ready records, ensure SOP control, monitor workforce qualifications, and report productivity and compliance trends to leadership.

Independently manages strategic GMP-regulated life sciences accounts and serves as the primary customer liaison for logistics, warehousing, and distribution operations. Responsibilities include maintaining account health, ensuring SLA and GMP compliance, coordinating deviations and CAPAs, supporting audits, monitoring quality metrics, maintaining audit-ready documentation, resolving service and quality events, and advising customers on regulated logistics practices. The role also supports account onboarding, change management, and continuous improvement initiatives.