Jobs at Landmark Credit Union

Prepares credit card applications for underwriting, establishes and verifies new accounts, processes card orders, balance transfers, travel alerts, credit line increases, and rewards requests. Answers member and employee inquiries through the call queue, resolves ticketed issues, gathers documentation for collections and legal requests, and approves digital wallet tokens while maintaining confidentiality and regulatory compliance.

Designs, deploys, and maintains stable, secure, highly available software environments across on-premises and cloud infrastructure. Builds CI/CD pipelines, automated deployment and release processes, container platforms, monitoring, and application security controls. Provides production support, troubleshooting, documentation, cross-functional collaboration, and automation training while helping define development processes and technical standards.

Provides investment products and financial planning services to credit union members. Develops client relationships, assesses financial goals and risk tolerance, prepares recommendations and plans, processes securities transactions, monitors accounts, maintains records, responds to inquiries, and supports client education seminars. Requires registered representative experience, insurance and securities licenses, regulatory compliance, and strong communication and organizational skills.

Assists credit union members with deposit and lending needs, originates consumer and home equity loans, processes applications and documentation, opens accounts, explains financial products, cross-sells services, resolves issues, and supports branch operations. The role requires customer service, sales, lending knowledge, regulatory compliance, accurate disclosures, and NMLS registration.

Leads and develops a team of Mortgage Loan Officers while managing loan pipelines from origination through closing. Provides mortgage product guidance, takes applications, submits documentation to underwriters, ensures regulatory and procedural compliance, handles member escalations, builds community and realtor relationships, and cross-sells financial products. Responsibilities include hiring, training, coaching, performance management, pipeline oversight, and representing the credit union at community events.

Leads Landmark Credit Union’s enterprise analytics and AI strategy, roadmap, governance, and execution. Oversees business intelligence, reporting, data science, AI, automation, data platforms, responsible AI, and data governance. Partners with executives and business functions to prioritize use cases, deliver actionable insights, improve member experiences, increase efficiency, manage risk, and measure business value. Builds and leads high-performing teams, manages budgets and vendors, and communicates strategy, results, risks, and investment needs to leadership and the Board.

Leads enterprise demand generation, marketing automation, digital marketing, member journey orchestration, personalization, and MarTech strategy. Oversees Salesforce-enabled marketing technologies, AI-powered marketing capabilities, omnichannel campaigns, SEO, website and email marketing. Establishes growth plans, analytics, attribution, KPIs, and optimization programs while managing cross-functional stakeholders, marketing professionals, and agency partners. Drives acquisition, onboarding, product adoption, retention, revenue growth, and executive reporting across the organization.

Supports investment advisors by developing client relationships, conducting financial review meetings, gathering financial information, preparing financial plans and investment recommendations, processing securities transactions, monitoring accounts, responding to inquiries, maintaining records, and coordinating with fund companies, insurance carriers, and broker-dealer partners. Also presents financial education and investment seminars.

Rotates through credit union branches and departments to develop banking expertise and leadership skills. Builds member relationships, offers financial products and services, originates consumer loans within approval limits, achieves branch and department goals, and delivers efficient, professional customer service while complying with policies and regulations.

Promotes and sells credit union products while performing teller transactions, opening deposit accounts, processing loan applications, handling cash, providing member service, evaluating credit applications, and cross-selling services. The role requires compliance with banking regulations, accurate cash balancing, strong communication, and the ability to work weekday shifts plus every other Saturday.

Leads Landmark Credit Union’s organic social media strategy and day-to-day management across Facebook, Instagram, LinkedIn, X, and TikTok. Creates and oversees copy, graphics, photography, and short-form video; manages content calendars; monitors engagement and brand reputation; and analyzes performance metrics to recommend improvements. Partners with PR, community, product, and service teams to support business goals, maintain brand standards, and grow awareness and audience engagement.

Develops new treasury management relationships, identifies business prospects, and sells treasury management, deposit, ACH, wire, and remote deposit products. Partners with Commercial Banking and internal departments to assess client needs, prepare proposals, recommend solutions, onboard clients, and deepen existing relationships. Conducts risk assessments, benchmarking, pricing analysis, and annual reviews while ensuring regulatory and organizational policy compliance.

Assists credit union members with deposit and lending needs, originates consumer and home equity loans, processes applications, obtains documentation, provides disclosures, and supports closings. Opens savings, IRA, and HSA products; cross-sells accounts, loans, GAP, and payment protection; makes investment referrals; resolves member issues; and educates members about automated services. Works loan pipelines, complies with regulations, and supports branch operations while building member relationships.

Provides operational and member support for debit card products, including monitoring performance, resolving escalated issues, troubleshooting transaction problems, supporting reporting and procedures, and contributing to product initiatives. Ensures regulatory compliance, data confidentiality, operational efficiency, and consistent member experiences while educating internal associates and addressing non-routine debit card issues.

Supports investment advisors by developing client relationships, conducting financial review meetings, gathering financial information, preparing plans and investment recommendations, processing securities transactions, monitoring accounts, maintaining records, answering client inquiries, and coordinating with fund companies, insurance carriers, and broker-dealer partners. Also facilitates investment education and seminars while ensuring compliance with applicable policies, regulations, and licensing requirements.

Leads enterprise IT platform strategy, engineering, operations, and modernization across cloud, on-premises infrastructure, DevOps, networking, systems, SRE, observability, and security engineering. Owns platform resilience, reliability, automation, disaster recovery, operational risk reduction, and engineering standards. Builds and develops technical teams, establishes operating models, and partners with Information Security to ensure secure, scalable, highly available platforms for a regulated financial institution.