The Role
Assists credit union members with deposit and lending needs, originates consumer and home equity loans, processes applications, obtains documentation, provides disclosures, and supports closings. Opens savings, IRA, and HSA products; cross-sells accounts, loans, GAP, and payment protection; makes investment referrals; resolves member issues; and educates members about automated services. Works loan pipelines, complies with regulations, and supports branch operations while building member relationships.
Summary Generated by Built In
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
This 40 hr/week position requires working weekdays and every other Saturday.
BRANCH HOURS
Monday through Thursday, 8:30 AM to 5:30 PM
Friday, 8:30 AM to 6 PM
Saturday, 9 AM to 1 PM
NATURE AND SCOPE
This position reports to the Branch Manager or Assistant Branch Manager and is responsible for assisting members with a broad range of financial needs. The Personal Financial Officer is a trusted resource to members by identifying appropriate deposit and lending solutions, originating consumer loans, and supporting members through the application and closing process.
This position is accountable for opening and maintaining deposit relationships, processing home equity loan applications, and ensuring all required documentation and disclosures are completed accurately and timely.
The Personal Financial Officer contributes to overall branch performance by building member relationships, identifying sales opportunities, and supporting day-to-day branch operations.
REQUIREMENTS
1. High School Diploma or equivalent with a minimum of two years of customer service or sales experience preferably within a financial institution. A combination of education and experience will also be considered.
2. Prior teller or lending experience preferred.
3. Demonstrated ability to understand and explain credit bureau reports, liaise with members in satisfying loan stipulations, schedule closings and process loan documents.
4. Demonstrated ability in understanding and recommending appropriate deposit and loan products based on member need.
5. Demonstrated ability in providing excellent customer service.
6. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
7. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
8. Must have or be able to attain National Mortgage Licensing System registration (NMLS#).
9. Must have a thorough understanding of company policies and procedures as they relate to this position.
2. Prior teller or lending experience preferred.
3. Demonstrated ability to understand and explain credit bureau reports, liaise with members in satisfying loan stipulations, schedule closings and process loan documents.
4. Demonstrated ability in understanding and recommending appropriate deposit and loan products based on member need.
5. Demonstrated ability in providing excellent customer service.
6. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
7. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
8. Must have or be able to attain National Mortgage Licensing System registration (NMLS#).
9. Must have a thorough understanding of company policies and procedures as they relate to this position.
10. Must understand and comply with all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Works loan pipelines, understands loan documentation and follows through to obtain all required documentation from members.
2. Provides solutions to members regarding financial products and services. Opens savings products, IRA/HSA products, and service requests.
3. Cross sells accounts and loans, including making referrals to Landmark Investment Center.
4. Consistently sells GAP and Payment Protection to members.
5. Provides required disclosures to applicants.
6. Resolves member issues/problems and competently responds to member inquiries.
7. Educates members as to the use of available automated systems in order and sets them up for these services.
2. Provides solutions to members regarding financial products and services. Opens savings products, IRA/HSA products, and service requests.
3. Cross sells accounts and loans, including making referrals to Landmark Investment Center.
4. Consistently sells GAP and Payment Protection to members.
5. Provides required disclosures to applicants.
6. Resolves member issues/problems and competently responds to member inquiries.
7. Educates members as to the use of available automated systems in order and sets them up for these services.
8. May be required to attend training at headquarters or an off-site location.
9. Performs other duties as assigned.
9. Performs other duties as assigned.
EEO/Veterans/Disabled
Skills Required
- High school diploma or equivalent
- At least two years of customer service or sales experience, preferably in a financial institution
- Ability to understand and explain credit bureau reports
- Ability to satisfy loan stipulations, schedule closings, and process loan documents
- Ability to recommend appropriate deposit and loan products
- Excellent customer service skills
- Excellent verbal and written communication skills
- Problem-solving and organizational skills
- Ability to work independently and exercise judgment and discretion
- Ability to maintain confidentiality
- Must have or be able to attain NMLS registration
- Thorough understanding of company policies and procedures
- Understanding and compliance with applicable state and federal laws and regulations
- Prior teller or lending experience
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The Company
What We Do
Landmark Credit Union is a not-for-profit financial cooperative focused on serving its members by delivering great rates and low fees, providing personal service, and investing in improved member experiences.
