Jobs at Kofile

Leads digital production operations for approximately 150 employees and domestic and international partners. Oversees delivery, quality, capacity planning, KPIs, budgets, gross margins, partner performance, continuous improvement, customer escalations, and technology enablement. Develops multi-year operational strategy, improves scalability and efficiency, supports sales pursuits, and partners with executive, technology, customer, and operations stakeholders to achieve revenue, quality, cost, and delivery objectives.

Leads approximately 150 employees delivering digital and preservation services. Owns operational performance, capacity planning, quality, productivity, budgets, revenue, gross margin, partner relationships, customer escalations, and continuous improvement. Develops scalable operating strategies, manages KPIs and service-level adherence, partners with Technology on workflow and automation improvements, and represents Operations in customer, sales, and executive engagements.

Own the post-sale customer lifecycle for Kleio, driving onboarding, adoption, retention, renewal, and expansion. Build executive relationships, monitor customer health, run QBRs, mitigate risks, enable AI feature adoption, quantify customer value, gather product feedback, and partner cross-functionally to grow recurring revenue and customer advocacy.