Jobs at Knix

Creates inclusive in-store customer experiences through personalized product guidance, fitting support, and attentive service. Meets sales goals and KPIs, maintains product and promotion knowledge, supports visual standards and store operations, handles customer objections, and contributes to a positive team environment. The role requires flexible availability, physical ability to lift packages up to 25 pounds, and legal authorization to work in Canada.

Supports retail employees and leaders across Western Canada throughout the employee lifecycle. Responsibilities include coaching leaders, managing employee relations, supporting investigations, onboarding, performance and engagement programs, workforce planning, compliance, retention, talent movement, and organizational change. The role partners with Retail Operations, Talent Acquisition, and the broader People Team while using workforce data and employee feedback to improve people programs and the retail employee experience.

Coordinate end-to-end e-commerce photo shoots and support larger campaign productions. Manage shoot logistics, samples, call sheets, talent schedules, vendors, equipment, catering, on-set activities, digital assets, project statuses, expenses, and invoices. Partner with creative, merchandising, inventory, agencies, studios, and crews to keep productions on schedule and within budget while maintaining inclusive, high-quality environments.

Leads creative operations across three brands by managing brief intake, prioritization, workflows, workback schedules, timelines, budgets, resource planning, and go-to-market execution. Oversees capacity and traffic management, improves operational systems and processes, coordinates cross-functional stakeholders, ensures campaign readiness, and resolves risks and dependencies. Supervises and develops Creative Operations team members while maintaining delivery quality and launch timelines.

Develop and maintain enterprise Shopify Plus storefronts using Liquid, JavaScript, Shopify Functions, Checkout Extensibility, Markets, metaobjects, and APIs. Design scalable integrations, performant customer experiences, and reliable CI/CD release workflows. Collaborate with product, design, UX, QA, marketing, and integrations teams; participate in Agile processes, code reviews, troubleshooting, monitoring, and platform upgrades. Mentor junior developers and support high-traffic, revenue-critical stores, including occasional after-hours incident response.

Leads public relations, corporate communications, creator and content partnerships, community initiatives, affiliate marketing, brand experiences, and strategic partnerships across Knix brands. Manages a team of three, agencies, and external partners; develops integrated strategies, oversees execution, tracks KPIs, manages budgets, and drives brand awareness, cultural relevance, consumer engagement, and earned media across North America.

Deliver a warm, inclusive in-store experience by listening to customers, recommending and fitting products, meeting sales KPIs, maintaining visual and operational standards, handling customer issues, and escalating to management when needed. Remain product-knowledgeable and work a flexible schedule including evenings, weekends, and holidays.

Provide inclusive, customer-focused sales and fitting-room assistance, meet sales KPIs, maintain visual and operational standards, support store operations, and escalate issues to management. Deliver high-energy service and personalized product guidance to drive conversion and customer confidence.

Manage initial and ongoing distribution of inventory across stores, e-commerce, and other channels. Execute allocation strategies for launches and in-season performance, monitor sell-through and inventory levels, recommend transfers, maintain allocation systems and reporting, and partner with Merchandising, Planning, and Replenishment to optimize stock, reduce excess, and improve in-stock performance.