The Role
Supports People Operations and HQ workplace administration, including employee inquiries, onboarding and offboarding, HRIS updates, payroll coordination, benefits, compliance tracking, employee communications, work authorization documentation, IT access, office supplies, building access, visitor reception, facilities coordination, and vendor relationships. The role also identifies opportunities to improve recurring People and workplace processes.
Summary Generated by Built In
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!
The Role
The People & Workplace Coordinator supports the day-to-day administration of our People function and the smooth operation of our HQ workplace.
Reporting to the Director, People Operations, this role provides responsive administrative support to employees, coordinates core People processes and systems, and helps ensure our office is organized, welcoming, and running effectively.
This is a great opportunity for someone who is highly organized, service oriented, and interested in building experience across People Operations and workplace administration while partnering closely with our broader People Team.
● Work Location: In-Office 3–4 days per week (Required days: Monday, Tuesday, and Wednesday)
About You
● You have 1 to 3 years of experience in People or HR administration, workplace operations, office administration, or a similar employee or customer-facing role.
● You’re highly organized and comfortable managing multiple priorities, deadlines, and recurring processes while maintaining strong attention to detail.
● You enjoy helping people and bring a warm, responsive, and service-oriented approach to employee support.
● You’re proactive and notice when something needs attention, whether it’s an employee process, an incomplete record, or something within the physical workplace.
● You handle sensitive and confidential employee information with care and sound judgment.
● You’re comfortable learning and working across different systems and technology.
● You enjoy finding ways to make recurring processes simpler, more organized, and more efficient.
What You'll Do:
People Operations & Employee Support ● Serve as a first point of contact for Tier 1 employee questions, providing timely and helpful support related to People processes, policies, benefits, and systems, and directing more complex questions to the appropriate member of the People Team.
● Coordinate the administrative components of onboarding and offboarding for HQ and Retail employees, including HRIS workflows, documentation, and required employee information.
● Prepare employee letters related to promotions, transfers, title changes, compensation changes, and other employment updates based on direction and approval from People Business Partners.
● Process employee lifecycle changes in our HRIS, ensuring timely and accurate updates to employee records.
● Partner with Payroll on employee lifecycle changes and ensure new hire documentation is completed accurately and on time, providing the information required to support payroll processing.
● Maintain accurate employee information and documentation within our HRIS, completing regular updates and audits as needed.
● Prepare employment verification letters and other standard employee documentation as required.
● Support benefits administration, including enrolments, employee communications, deadline reminders, and basic portal troubleshooting.
● Support administration of our Employee and Family Assistance Program (EFAP).
● Coordinate and distribute our monthly People News communication.
● Provide administrative support for People programs, processes, and projects as needed.
People Systems & Compliance ● Monitor completion of required compliance training and coordinate employee reminders and follow-up.
● Maintain work authorization documentation and support the tracking of employee work permit renewals.
● Partner with Tech and E-commerce to administer employee discount access, including new hire setup, offboarding, and Tier 1 troubleshooting.
● Partner with IT to coordinate employee technology needs throughout the employee lifecycle, including equipment, initial workstation setup, account setup, and access removal during offboarding.
● Identify opportunities to improve the efficiency and accuracy of recurring People processes and administrative workflows.
Workplace Operations ● Serve as a primary point of contact for day-to-day HQ office needs, helping ensure the workplace is organized and well maintained.
● Welcome visitors and coordinate incoming and outgoing mail, deliveries, office email, phone calls, and general office inquiries.
● Conduct regular office walkthroughs and coordinate the resolution of facilities, maintenance, security, and operational needs.
● Administer building access, including issuing and deactivating security fobs.
● Maintain strong working relationships with building management, facilities vendors, and workplace service partners.
● Manage office inventory and coordinate the ordering and restocking of office supplies, equipment, snacks, and kitchen amenities.
● Partner closely with the Employee Experience Specialist and broader People Team to support employee programs and experiences.
● Identify opportunities to improve the efficiency and effectiveness of day-to-day workplace operations.
Salary
- Annual salary starting at $55,000-$65,000 CAD
Compensation & Care
Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.
Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.
When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.
AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
Skills Required
- 1 to 3 years of experience in People or HR administration, workplace operations, office administration, or a similar employee- or customer-facing role
- Strong organization and ability to manage multiple priorities, deadlines, and recurring processes with attention to detail
- Service-oriented approach and ability to provide responsive employee support
- Proactive approach to identifying and addressing employee process, recordkeeping, and workplace needs
- Ability to handle sensitive and confidential employee information with sound judgment
- Comfort learning and working across different systems and technologies
- Ability to improve and simplify recurring processes and workflows
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The Company
What We Do
Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We involve our customers every step of the way and by listening and iterating, we are creating intimate apparel that you'll love to live in. We currently sell a broad array of products including underwear, bras, tanks, t-shirts and loungewear. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space. Learn more at www.knix.com or follow our journey @knix and @ktbyknix on social.
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