Teams at Knix

Provide welcoming, inclusive customer service; recommend and fit Knix products; meet sales KPIs; maintain store presentation and operations; handle difficult interactions; escalate issues to management; stay product-knowledgeable and support team performance.

Manage end-to-end creative project workflows, oversee asset briefing and approvals, maintain project tools (Hive, Notion, Bynder), run standups, liaise between marketing and creative, identify process improvements, and ensure on-time delivery of design, writing, and video assets.

Lead retention for Kt by Knix across email, SMS and owned channels. Own lifecycle campaigns, QA, A/B testing, reporting, creative briefs, direct mail, referral program, and partner with growth, creative, CX, and merchandising to improve repeat rate, LTV, engagement, and ROAS.