Jobs at Klue

The Director of Demand Generation owns end-to-end B2B SaaS demand generation, including email, paid, webinar, event, community, and partnership campaigns. The role manages campaign performance, pipeline contribution, event execution, SDR targeting and strategy, marketing operations priorities, and AI workflow development. It partners closely with sales, SDR, RevOps, content, and design teams while improving marketing ROI, pipeline generation, and team performance in a lean, office-first hybrid environment.

Creates and distributes social and video content across LinkedIn and YouTube. Responsibilities include filming, editing, scripting, b-roll capture, managing production calendars, leading creative campaigns, coordinating external contractors, repurposing content, developing original series concepts, tracking channel performance, and producing customer stories and advertising assets.

Recruit qualified participants for win-loss research interviews through high-volume email, phone, and LinkedIn outreach. Manage recruitment across approximately 30 customer programs, maintain accurate HubSpot records, qualify interview opportunities, and coordinate handoffs to researchers. Monitor program health, identify stalled recruitment and root causes, propose solutions, communicate with CSMs and account teams, and improve outreach workflows using AI and automation.

Generate outbound and inbound leads through account research, cold and warm calling, personalized email, LinkedIn, and AI-powered prospecting. Lead introductory discovery calls, identify prospect pain points, communicate Klue’s value, and contribute to sales technology and process improvement projects. Participate in structured onboarding and ongoing training while developing toward broader sales responsibilities and mentoring newer SDRs.

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive platform adoption, activate AI agents and integrations, demonstrate measurable ROI, identify risks, and close upsell and cross-sell opportunities. Build multi-threaded relationships with champions, executives, and economic buyers while leading cross-functional account teams without direct authority. Translate product capabilities into customer outcomes and guide change management across complex organizations.

Lead end-to-end win/loss/churn research programs: onboard customers, conduct high-signal interviews, analyze findings, and deliver actionable reports. Train and tune AI interviewers, improve workflows, partner with customers and CSMs to drive renewal and expansion, and scale research through AI while preserving human-led high-trust conversations.

Lead design and delivery of LLM-powered agent and retrieval systems: build backend retrieval pipelines, orchestration and evaluation frameworks, optimize ranking and latency, integrate vector DBs and cloud infrastructure, collaborate with product and data teams, and drive production readiness for search and agentic workflows.

Build and operate LLM-powered agent backends at scale: design retrieval and orchestration pipelines, optimize latency and inference cost, develop evaluation and human-in-the-loop systems, and own end-to-end projects from architecture to production readiness while collaborating with product, infrastructure, and data teams.

Carry quota as a SaaS Account Executive: manage and close deals, prospect, lead customer meetings and demos, present business cases to leadership, collaborate with SDRs, CS and marketing, and maintain pipeline discipline.

Generate and qualify outbound and inbound leads through targeted prospecting, cold/warm calling, personalized email outreach, LinkedIn and AI-assisted tools. Lead discovery calls to uncover prospect pain points and articulate Klue's value. Participate in a 4-week onboarding SDR program, contribute to process and tool improvements, and take on cross-functional projects to grow as a sales professional.