Search the 41 jobs at Klook

Manage financial reporting and accounting affairs, prepare financial statements, coordinate with auditors and tax consultants, lead finance-related projects, and provide financial analysis and advice for business decisions.

The Specialist in Customer Experience will handle customer inquiries and complaints via phone, chat, and email. Responsibilities include resolving issues according to company procedures, maintaining accurate records, liaising with vendors for booking changes, and sharing customer feedback for process improvements. They require strong language skills in Japanese and English, with a problem-solving mindset.

As a Senior Associate in Platform Operations, you'll enhance operational efficiency, contribute to scalability, lead cross-functional initiatives, monitor product performance, and analyze operational metrics for overall business improvement.

As an Associate Designer in Marketing at Klook, you will develop creative concepts and assets for branding and marketing campaigns. Responsibilities include creating digital graphics, managing localization tasks, designing print materials, and collaborating closely with the marketing team to ensure brand consistency across various platforms.

The role involves handling customer inquiries and complaints via phone, chat, and email, ensuring adherence to company procedures. It requires maintaining accurate records of customer interactions and resolving issues by coordinating booking changes with service operators while providing positive customer experiences.

The Team Leader, Customer Experience oversees a diverse team, ensuring efficient and accurate customer support through various platforms. They drive team performance, handle escalations, provide guidance, and analyze performance reports while collaborating with other departments to enhance customer experience and improve operational processes.

The Senior Manager, Marketing at Klook will manage integrated marketing and communication plans across various channels, create marketing strategies, analyze performance, lead partnerships, and optimize customer engagement metrics while collaborating with cross-regional teams.

The Marketing Manager will lead the planning and execution of strategic B2C marketing campaigns to acquire and engage users for Klook. They will collaborate with various stakeholders, implement CRM strategies, optimize campaigns, manage budgets, and mentor junior team members.

This role involves driving system automation, managing online marketing campaigns, optimizing operational processes through SOPs, and supporting efficiency-improving projects within the marketing team.

The Senior IT Specialist provides support to North Asia regional offices, manages IT systems, performs monitoring and ensures infrastructure health, manages IT inventory, collaborates on projects, and develops automation for productivity.

The Customer Experience Specialist will handle customer inquiries and complaints via phone, chat, and email, ensuring resolution per company procedures. They will update customer information, liaise with vendors for booking changes, and maintain a professional attitude while sharing feedback for improvements.

The Customer Experience Specialist will handle and respond to customer inquiries and complaints through various channels, ensuring resolution per company procedures. They’ll work collaboratively within a team, maintain customer interaction records, and liaise with service operators for booking changes, while possessing a positive attitude and attention to detail.

As a Team Leader for the Customer Experience team at Klook, you will oversee a diverse team to deliver high-quality travel support to customers. You'll motivate team performance, handle escalations, and improve customer interactions through coaching and feedback. Additionally, you'll analyze team reports to drive organizational improvements and contribute to process development.

The Associate Manager/Manager of Finance Operations will oversee day-to-day finance operations and month-end closings across regions, prepare annual financial statements, control payment operations, manage tax-related issues, and liaise with auditors and tax consultants.

The Associate Manager/Manager will lead the commercial and service level performance for travel product verticals. Responsibilities include shaping business models, program management, collaborating with product and technology teams, and analyzing commercial performance metrics.

As a Senior Associate in Pricing Strategy, you will analyze large datasets, automate processes, design dashboards, and collaborate with global teams to enhance data-driven decision-making and identify business growth opportunities while maintaining data integrity.

The role involves handling manual bookings and resolving customer queries, maintaining records of interactions, and liaising with both internal departments and external merchants to facilitate booking amendments and refunds. Strong communication in Mandarin and English is required, along with a problem-solving attitude and attention to detail.

As a contractor in Booking Fulfilment, you'll handle manual bookings, resolve queries, and maintain communication with customers and merchants. You'll address issues and update information in the company's system while collaborating with internal departments for effective customer service.

The Senior Associate/Associate Manager - Pricing Strategy at Klook will conduct A/B tests to analyze price elasticity, build yield management frameworks, collaborate with product managers on internal tools, and define scalable processes for price management across various teams.

The Manager of DMO Partnership is responsible for building strong relationships with tourism organizations, leading co-marketing campaigns, managing the sales cycle, conducting market intelligence, networking for partnership opportunities, negotiating deals, and providing thought leadership in the tourism sector.