Manager, DMO Partnership

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• Objective of the role: to build up very strong relationship and secure partnerships with various tourism organizations (TOs), e.g. Singapore Tourism Board, Hong Kong Tourism Board, Tourism Australia, Japan National Tourism Organization … etc. 

• Main types of partnerships are co-marketing campaigns run by Klook to jointly promote the destinations of the TOs mainly through digital channels (SEM, display ads, social, KOLs, affiliate marketing, blogs, discount promotions …etc). 

• Core duties include all steps in the selling cycle:

  • Identify leads and establish contact with potential partners

  • Build rapport, understand partners, and identify opportunities for partnership

  • Research about partners and prepare for pitching materials

  • Pitch in person or through emails/ calls

  • Tirelessly follow up and handle objections till deals are closed

  • Work with internal teams to ensure high quality execution of partnership programs

  • Results reporting for partners

• Market intelligence: From different sources of information, keep track of anything that may affect our partners and quickly identify opportunities or threats. 

• Networking: Join various business events to build up your own network of people who may help you in your job. 

• Influence internal teams to support our partnership effort. Collaborate with internal teams to make sure partnership programs are beneficial to them and are carried out in the most efficient way. 

• Internal stake-holder management: Work closely with other teams in Klook to get their buy-in and support for the partnerships with TOs. 

• Negotiation: Negotiate with partners to maximize Klook's interests while maintaining a strong relationship with partners. 

• Thought leadership: Develop a strong understanding of the industry and an independent view of key issues concerning our partners. Be able to educate and influence them. Build up their trust in our professionalism. 

• Public speaking: Speak at various events on behalf of Klook. 

What you'll need:

• >6 years work experience, with minimum 3 years in selling, account management, and business development. 

• Must be fluent in English and Mandarin. Korean is a plus. 

• Good understanding of digital marketing is preferred.

• Highly confident, driven and proactive individual who is hungry to close deals and achieve sales target. 

• Experience in the travel industry, especially in/with TOs and OTAs is preferred but not required. 

• Strong communicator in both written and verbal form. 

• Mature and able to carry business conversation with senior management on the partner side. 

• Global-minded and comfortable working with people from different cultural backgrounds

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude and not afraid of new challenges. 

• Willing to travel (~25%)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.