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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture, design, and delivery of Klaviyo's Customer Agent conversational AI platform. Drive technical strategy, build scalable AI-enabled features, establish observability and reliability practices, mentor engineers, and coordinate cross-functional initiatives to deliver production agentic systems for millions of users.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture, design, and implementation of a scalable conversational AI platform (Customer Agent). Drive technical strategy for LLM-powered agentic systems, retrieval, orchestration, memory, evaluation, and reliability. Ship AI product features, establish observability/testing/operational best practices, lead cross-functional initiatives, mentor engineers, and evaluate emerging AI technologies to deliver reliable customer-facing experiences.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Manager of People Technology at Klaviyo, you will oversee Workday modules, enhance user experience, improve systems through AI, and lead projects. Responsibilities include collaborating with stakeholders, managing compliance, coaching team members, and driving system optimizations.



















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