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Klaviyo
Teams at Klaviyo
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own Klaviyo’s product-led growth strategy across signup, onboarding, activation, conversion, retention, expansion, pricing, packaging, billing, and monetization. Define the product roadmap, optimize self-service customer journeys, run experiments, analyze behavioral data, and improve growth metrics. Partner with engineering, design, analytics, marketing, finance, and go-to-market teams to deliver intuitive customer experiences and measurable business impact.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead complex identity and access management projects from design through production. Build secure, reliable authentication, authorization, delegation, auditing, and revocation services. Own system reliability, customer impact, architecture, and SLOs while partnering across Security, Product, Platform, and engineering teams. Develop reusable IAM patterns, mentor engineers, improve technical quality, and responsibly apply new engineering and AI tools.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead the technical and product direction for a production conversational AI customer agent. Build and scale agentic systems covering orchestration, evaluation, guardrails, memory, context, reliability, and failure handling. Remain hands-on with coding, architecture, debugging, and production operations while mentoring engineers and partnering with product, design, data science, and go-to-market teams. The role is based in-office in Boston and may require up to 10% travel.
