Jobs at KGP Services

Manage application support operations for critical banking applications, ensuring system availability, performance, incident resolution, and business continuity. Lead a large technical support team, oversee service providers, monitor SLAs and risk indicators, coordinate application support initiatives, and communicate with senior management and business stakeholders. Provide technical guidance, manage deployments and escalations, maintain compliance with IT policies, and evaluate technology and support processes for continuous improvement.

Supports the Procurement Committee Manager by advising stakeholders, coordinating and reviewing procurement committee documentation, ensuring compliance with procurement policies, tracking tender progress, and maintaining sufficient committee membership. The role also requires strong English writing skills and understanding of sourcing, purchasing, supplier management, and contracts.

Provides legal opinions and practical advice on central banking, financial markets, regulatory, governance, contractual, enforcement, compliance, and emerging technology matters. Drafts legislation, reviews contracts, promotes legal awareness, manages legal risks, and collaborates with government agencies, regulators, external counsel, and internal stakeholders. Participates in committees, taskforces, and projects while supporting the Bank’s mandate and protecting its legal interests.

Manage availability, reliability, performance and disaster recovery for BNM public-facing systems. Provide application support, incident resolution, system improvements, DevOps participation, stakeholder IT advisory, and translate business needs into IT solutions. Maintain relationships with external peers and keep abreast of relevant technologies and security practices.

Plans and coordinates media relations, press events, interviews, media training, strategic messaging, communications campaigns, media buys, and flagship events. Monitors media coverage and emerging issues, supports reputation surveillance, coordinates vendors and internal stakeholders, tracks project deliverables, and assists with departmental business planning and reporting.

Manage procurement requisitions, supplier agreements, performance metrics, contract compliance, disputes, risks, governance, budgets, and operational improvements. The role coordinates with internal departments, procurement, legal, and suppliers; oversees supplier KPIs, financial planning, banknote stock reconciliation, SOP enhancements, and staff development. Candidates need a relevant degree and either graduate status or at least three years of related experience.

Lead stakeholder analysis and gather, analyze, and document end-to-end business requirements. Develop business cases, recommend buy vs. build, advise on resilient secure scalable IT solutions, identify risks, and align IT implementations to business objectives within a banking environment.