Jobs at KEEN

Manage monthly payroll for the South African entity including statutory submissions, payroll reconciliations, and employee queries. Support bookkeeping (AP/AR, expenses), monthly reconciliations, payroll-to-budget variance tracking, and ad-hoc financial reporting. Collaborate with HR, Talent Acquisition, Operations, and leadership; maintain accurate financial records and compliance.

Review and assess new and reopened claims in the internal system, validate documentation, process decisions within guidelines, escalate exceptions, maintain records, meet SLA and quality targets, identify fraud indicators, and support process improvement and collaboration with leads and quality teams.

Lead 24/7 BPO customer experience and service operations: design processes, build teams, manage client relationships, monitor KPIs, ensure compliance, manage budgets, recruit and coach staff to scale global CX delivery.

Support execution of email and SMS lifecycle campaigns for e-commerce clients: build and deploy campaigns, manage segmentation and automated journeys, perform QA, monitor performance, assist reporting, and coordinate with designers and e-commerce teams.

Analyze contact center metrics (AHT, FCR, CSAT, SLA, productivity), build dashboards, identify performance gaps, conduct root-cause analysis, support forecasting and workforce planning, document requirements, and present data-driven recommendations to stakeholders to drive operational improvements.

Own and develop Shopify storefronts and integrations, customize themes with Liquid/JS/HTML/CSS, optimize performance and SEO, run CRO experiments, manage third-party apps and product data, troubleshoot issues, and collaborate with e-commerce and client teams to drive growth.

Lead the creative department’s day-to-day operations, manage resource planning and project delivery, coach and develop creatives, serve as primary client contact, improve workflows, oversee internal marketing, and collaborate with leadership on strategic growth and scaling.