Teams at KEEN

Own workforce forecasting, capacity planning, scheduling, staffing models, dashboards, and reporting across client programs. Analyze demand, shrinkage, productivity, service levels, and forecast accuracy to identify hiring gaps and operational risks. Partner with Operations, Recruiting, Training, HR, and Client Success to translate growth plans into staffing and ramp-up requirements. Build scalable WFM processes and provide data-driven recommendations. This is an individual contributor role focused on forward planning rather than live queue monitoring.

Manage full-cycle recruitment across customer experience, digital, technology, creative, and operations roles. Responsibilities include sourcing, screening, interviewing, stakeholder partnership, recruitment process improvement, ATS administration, hiring metrics reporting, employer branding, talent pipeline development, and compliance with South African labor laws. The role also involves developing recruitment marketing initiatives and external talent partnerships while supporting strategic hiring growth.

Own the end-to-end editing of social-first video content for Instagram, TikTok, and YouTube. Transform raw footage and concepts into polished, engaging edits using strong storytelling, hooks, pacing, captions, sound design, transitions, and visual effects. Adapt content for multiple platforms, incorporate creative feedback, track emerging trends, manage multiple deadlines, and contribute original creative ideas while maintaining high production standards.