Teams at Kaelo

Manages executive-level stakeholder queries, escalations, and complaints through resolution. Investigates root causes, identifies operational risks and recurring trends, maintains complaint records and reports, communicates findings, and recommends process improvements to enhance the customer journey.

Manage and grow a portfolio of corporate clients by driving retention, renewals, cross-selling, revenue growth, and client engagement. Build relationships with senior stakeholders, identify commercial opportunities, analyze portfolio and utilization data, maintain sales pipelines and forecasts, coordinate internal delivery, and develop proactive strategies for at-risk accounts. Success is measured through retention, cross-sell conversion, portfolio growth, product penetration, renewal completion, and CRM discipline.

Manage IT projects from initiation through implementation and close-out, including plans, budgets, risks, dependencies, reporting, governance, vendors, and stakeholder coordination. Own the IT asset lifecycle, including procurement, inventory, allocation, reconciliation, expenditure monitoring, replacement planning, and disposal. Support technology solution implementation, business readiness, and handover across technical and non-technical teams.