Jobs at Jump - Advisor AI

Lead and build Jump's customer marketing function: develop customer stories, case studies, advocacy and reference programs, run customer advisory boards, partner with Sales and CS to drive adoption, retention, and expansion, and manage budget, vendors, and program measurement.

Manage a high-volume customer help desk for financial advisors, responding to questions, troubleshooting issues over Zoom, tracking resolutions, educating users, and communicating recurring issues and feature requests to product and engineering teams. The role requires strong written and verbal communication, technical problem-solving, meticulous multitasking, and a customer-focused approach in an early-stage AI technology company.

Generate qualified opportunities and pipeline for Account Executives through high-volume outbound prospecting. Conduct cold calls and emails, book meetings, meet activity and pipeline quotas, and support the development of Jump’s outbound sales motion. The role serves financial advisor customers and uses AI-enabled sales technology to improve productivity. Success requires strong communication, competitiveness, initiative, coachability, and comfort working in an early-stage, fast-paced software company.

The role involves software engineering responsibilities, requiring clear communication, problem-solving skills, and adaptability. Candidates should have at least 6 years of experience.

Test web, mobile, backend, and AI products; design risk-based testing strategies; create test cases, checklists, and shared data; report, troubleshoot, prioritize, and triage bugs; own end-to-end testing; review requirements; collaborate with product and engineering throughout the SDLC; and advocate for quality and process improvements in a remote environment.

The Enterprise Account Executive will manage the sales cycle for large financial institutions, focusing on consultative selling and relationship-building while collaborating with product and success teams.

The Strategic Account Executive leads the strategy for high-stakes partnerships with top global financial institutions, focusing on AI solutions. Responsibilities include stakeholder management, complex deal negotiations, and cross-functional coordination to drive business expansion.

The Staff/Principal Software Engineer will work in a remote global team, addressing software engineering challenges while fostering collaboration and clear communication.