Jobs at John Lewis Partnership

Create social-first video content for TikTok and Instagram from concept through final edit. Responsibilities include ideation, mobile filming, editing, text overlays, voiceovers, directing talent, managing on-location production, writing platform-specific copy, and using social performance metrics to optimize future content. The role requires independent execution, trend awareness, strong platform expertise, and collaboration with strategists, producers, and videographers.

Lead Analyst responsible for eliciting and managing business, technical, and operational requirements across product delivery lifecycles. The role supports discovery, solution shaping, implementation, prioritization, estimation, dependency management, and stakeholder alignment. It requires strong analysis, communication, workshop facilitation, problem-solving, and leadership skills, plus experience with AI or automation-led change. The analyst will collaborate with product, delivery, engineering, architecture, and project teams while improving analysis practices and supporting other analysts.

Leads strategic insight projects by triangulating market, competitor, consumer, and internal data. Defines research objectives and methodologies, identifies emerging trends, and translates complex analytics into compelling commercial narratives and actionable recommendations for senior stakeholders. Partners with commercial, merchandising, and buying teams to support business planning, customer experience, and measurable business impact.

Lead internal audit engagements across the audit plan, delivering objective assurance and advisory reviews on risk management, controls, and governance. Manage assignments, coach Senior Internal Auditors, present findings, and advise stakeholders on control improvements. Collaborate with Risk Management and Compliance teams, apply AI and data analytics to improve audit efficiency, and enhance internal audit methods, procedures, documentation, and quality.

Conduct data-led, risk-based compliance monitoring within Financial Services, focusing on FCA Consumer Duty, conduct risk, operational controls, and customer outcomes. Develop and maintain dashboards, analyze complex datasets, perform root-cause analysis, validate data quality, and produce management reporting. Identify risks, anomalies, and process improvements while supporting remediation and governance activities across first-line teams.

Develops agentic AI and backend engineering solutions to solve complex business problems. Works directly with stakeholders to identify process improvements, prototypes solutions, integrates data and cloud platforms, and informs architecture and product roadmaps. Requires Java or Kotlin development, agent orchestration, prompt and context engineering, evaluation, guardrails, API integration, Snowflake, GCP, systems thinking, and strong communication skills.

Develops agentic AI solutions to solve complex operational business problems. Responsibilities include collaborating with business stakeholders, analyzing data and systems, prototyping solutions, designing backend services and architectures, integrating agents with tools and APIs, and informing product or architecture roadmaps. The role requires Java or Kotlin software engineering, agent orchestration, prompt and context engineering, cloud infrastructure, Snowflake, GCP, agentic protocols, and strong communication and influencing skills.

Drive profitable sales growth by developing execution-focused sales plans, acquiring and retaining key customers, improving account profitability, and identifying upsell and cross-sell opportunities. Represent the business at trade shows and industry events, monitor contract performance and pricing, provide technical product guidance, and share market intelligence to support product portfolio development. The role requires regular travel to customer sites and exhibitions.

Lead commercial operations for Herbert Parkinson, with accountability for revenue growth, profitability, market expansion, customer partnerships, supplier negotiations, product launches, and sales and customer care teams. Develop and execute commercial strategy, establish revenue and margin targets, improve opportunity-to-customer processes, manage supplier terms, and translate John Lewis Partnership plans into actionable business activities. The role is based in Darwen, Lancashire, and requires leadership across complex commercial operations.

Lead the IT team in delivering day-to-day operations and technology projects for Herbert Parkinson. Manage internal and external IT relationships, suppliers, costs, performance, data security, and governance. Research systems and technology improvements, strengthen data foundations and reporting, and support business-wide operational efficiency. Manage team talent, development, goals, and succession while partnering with business and infrastructure teams to deliver IT requirements.

Own the M2M and filled-goods product portfolio from market analysis and pricing through launch, lifecycle management, and product retirement. Identify portfolio opportunities using customer, competitor, and market insights; improve manufacturing efficiency by reducing specification variation; and evaluate suppliers for quality, cost, and reliability. The role also includes leading product pipeline delivery, managing line reports, and driving commercially successful products within a manufacturing environment.

Owns the end-to-end customer journey across enquiries, quotations, orders, fulfillment, and post-sale support. Manages workload allocation, customer support teams, KPIs, SLAs, key accounts, and service performance. Drives scalable processes, continuous improvement, margin protection, and exceptional customer experience while partnering with commercial teams. Oversees talent development, succession planning, and operational delivery across retail and B2B customer portfolios.

Build and maintain product cost models, analyze labor and material costs, protect gross margins, and recommend pricing adjustments. Validate customer quotes, price lists, and promotional pricing. Provide accurate commercial data for Finance, Sales, and Supply Chain teams. Maintain ERP product setups, labor timings, and Bills of Materials, including updates from product or supplier changes. Support product exits and ensure data integrity and business continuity.

Supports end-to-end procurement for raw materials, goods not for resale, and services. Responsibilities include running tenders, evaluating and onboarding suppliers, negotiating commercial terms, mitigating supply chain risks, delivering cost savings, maintaining supplier relationships, ensuring legislative compliance, and using group procurement platforms such as Coupa. The role partners closely with planning, logistics, and internal stakeholders in a manufacturing environment.

Provide administrative support to the Business Support Officer by managing sickness absence processes, updating production timesheets in Workday, coordinating visits and events, booking business travel, supporting partner engagement activities, assisting with careers events, and maintaining accreditation documentation. The role requires strong organization, communication, attention to detail, multitasking, and stakeholder coordination skills.