Teams at Jet Support Services, Inc.

Leads JSSI’s AI-first engineering strategy and manages a distributed team delivering production AI systems and agentic software. Drives Claude Code adoption, reusable AI assets, governance, secure development, enterprise integrations, observability, and measurable engineering outcomes. Partners with Product, Security, Data, Infrastructure, and business leaders while maintaining accountability for reliability, quality, cost, adoption, and business impact. Coaches engineers, establishes operating standards, and scales AI-first delivery practices across onshore and offshore teams.

Own and build JSSI’s AI-first data platform, including Bronze, Silver, and Gold pipelines in Microsoft Fabric and OneLake. Develop governed semantic layers for Power BI, ingest data into Azure SQL and ADLS Gen2, and enforce quality, lineage, security, governance, and PII controls aligned with Entra ID. Expose curated datasets to AI agents through approved APIs or MCP servers while using Claude Code and documentation-first engineering practices.

Provide desktop, endpoint, conference room A/V, application, hardware, and junior systems administration support. Resolve tickets, troubleshoot Windows and networking issues, manage user access, monitor antivirus alerts, maintain inventory, support meetings, train users, document procedures, and contribute to IT projects. The role includes vendor coordination and after-hours on-call support.