We are seeking a detail-oriented, organized Onboarding Coordinator who is comfortable owning a schedule and catches problems early, before they delay a project. The Onboarding Coordinator is the first checkpoint between a signed customer and a successfully configured aircraft.
In this role, you will review and vet enrollment data to confirm we have everything needed to configure each aircraft, set realistic project deadlines based on calendar availability, and work with the Customer Onboarding Coordinator to close data gaps and set customer expectations.
Duties and Responsibilities:
Enrollment Data Review and Vetting: Review incoming enrollment data for accuracy, completeness, and consistency, and verify that all information required to configure the aircraft is present before work begins. Identify and promptly flag missing, conflicting, or unclear data. Maintain accurate records of what has been received, what is outstanding, and what has been approved.
Project Scheduling and Deadlines: Set overall project deadlines based on team and resource calendar availability, and build timelines that account for configuration lead times, dependencies, and outstanding data. Update deadlines and communicate changes when scope, data, or availability shifts. Monitor progress against deadlines and raise risks before they become delays.
Escalation and Collaboration: Escalate data gaps, discrepancies, and schedule risks to the Customer Onboarding Coordinator, and work with them to obtain any additional data needed from the customer. Partner with the Customer Onboarding Coordinator on expectation setting, including timelines, requirements, and next steps. Provide clear, documented handoffs so nothing is lost between teams.
Quality Findings and Customer Resolution: Review quality findings from the team on each aircraft enrollment and work through them with the customer to resolve them and satisfy the aircraft enrollment. Track each finding through to resolution and document the outcome. Keep the Customer Onboarding Coordinator informed of open findings that affect timelines or customer expectations.
Working Relationships: Work closely with the Customer Onboarding Coordinator (primary partner), the Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders.
Desired Credentials:
- 5+ years of experience in onboarding, project coordination, operations, or a similar role.
- Demonstrated experience reviewing data or documentation for accuracy and completeness.
- Experience managing schedules and deadlines across multiple stakeholders.
- Proficiency with calendar and scheduling tools and standard office software.
- Experience in aviation, aircraft operations, or another technical or regulated industry (preferred).
- Familiarity with CRM or project management systems (preferred).
- Experience working alongside customer-facing teams (preferred).
Skills and Competencies:
- Attention to Detail: Spots gaps, errors, and inconsistencies in data others might miss.
- Time Management and Planning: Builds realistic schedules and keeps them on track.
- Clear Communication: Writes and speaks concisely, and explains what is needed and why.
- Proactive Escalation: Knows when to raise an issue and brings a clear summary with it.
- Collaboration: Works smoothly with the Customer Onboarding Coordinator and other teams.
- Organization: Manages multiple projects at once without losing track of open items.
Skills Required
- 5+ years of experience in onboarding, project coordination, operations, or a similar role
- Experience reviewing data or documentation for accuracy and completeness
- Experience managing schedules and deadlines across multiple stakeholders
- Proficiency with calendar and scheduling tools and standard office software
- Experience in aviation, aircraft operations, or another technical or regulated industry
- Familiarity with CRM or project management systems
- Experience working alongside customer-facing teams
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
