Jobs at JB Hi-Fi Limited

Coordinate back-of-house store operations to ensure efficient stock flow, inbound/outbound goods, returns and invoice processing. Enforce safety and compliance, support the operations team, and deliver excellent customer service while handling complaints and stakeholder communications.

Support the store management by coaching and training the Communications team to meet sales and profitability targets; maintain merchandising standards; ensure compliance, safety, and in-store processes; provide excellent customer service and support cash handling and POS transactions.

Provide hands-on employee relations advice and case management, coach leaders on performance and conduct, deliver training, manage investigations and injury matters, support talent and succession planning, partner with stakeholders on compliance, deliver people metrics and continuous improvement.

Manage end-to-end inside sales for JB Hi‑Fi Business: onboard clients, generate quotes, place orders, manage stock and suppliers, prospect via cold/warm calls, maintain CRM records, produce sales forecasts, and meet business KPIs while collaborating with internal teams.

Measure and monitor quality of customer interactions, perform assessments, report team and individual performance, deliver training, feedback and coaching, investigate escalations, recommend QA and process improvements, and provide leadership to the Customer Solutions team.

Coordinate and support in-store communication and connected sales, using telco knowledge to sell products. Deliver excellent customer service, handle cash and EFTPOS/POS transactions, work independently and within a sales team, manage pressure in a fast-paced retail environment, and maintain flexible availability including weekends.

Manage and resolve inbound customer cases via email/forms, handle complex quotes and order fulfilment, coordinate backorders and suppliers, update Salesforce, meet SLAs, and drive CSAT/NPS improvements while collaborating with senior coordinators and account managers.

Provide administrative and financial support for store operations, including daily cash counts and deposits, payroll timesheet review, employee record maintenance, expense reconciliation, and supporting process improvements.

Lead and develop a store sales team to drive profitable sales growth. Build stakeholder relationships, coach staff using an in-house sales model, manage labour, inventory and controllable expenses, ensure compliance with consumer law, and uphold brand standards and visual merchandising to deliver excellent customer experiences.

Lead the transport administration team to manage transport costs, invoice processing, claims, carrier contracts and audits. Drive reporting, cost analysis, continuous improvement, compliance (Chain of Responsibility), and partner with operations, finance, systems and carriers to optimise B2C/B2B delivery performance.

Provide administrative and finance support to a retail store: daily cash counts and deposits, timesheet review, employee records management, process improvement support, and reconciliation of store expenses and accounts.

Serve as the welcoming front desk and administrative hub for the Noble Park support centre. Manage phone lines, reception and training inboxes, office facilities, deliveries, vendor contacts, and coordinate training and new-starter events, welcome packs, and induction logistics while providing general administrative support.

Coordinate back-of-house operations to ensure efficient stock flow (inbound, returns, transfers, invoicing), maintain compliance and safety, handle customer queries and complaints, and support operational procedures to maximise profitability and service standards.

Lead and coach the store sales team to drive profitable sales growth, manage labour and inventory, ensure compliance (particularly Consumer Law), build stakeholder relationships, uphold brand standards, and maintain high-quality customer experience and visual merchandising.

Support store management to drive Communications department sales and profitability by coaching and training the communications team, maintaining merchandising standards, ensuring compliance and safety, delivering excellent customer service, and handling cash/EFTPOS transactions. Work independently and collaboratively under pressure to meet store objectives.

Sell consumer electronics and telco products in a fast-paced retail store. Provide excellent customer service, handle cash and EFTPOS transactions, meet sales targets, work independently and in teams, and maintain flexibility for weekend and varied shifts.

Lead and coach the store sales team to drive profitable sales growth, manage labour and inventory, ensure compliance with consumer law, uphold visual merchandising and deliver excellent customer experiences while building stakeholder relationships.

Support store management to drive Communications department sales and profitability by coaching and training the team, maintaining merchandising standards, ensuring compliance and safety, handling customer service and cash/EFTPOS transactions, and contributing to a high-performance, customer-focused store environment.

Support store management to achieve sales and profitability for entertainment and media; ensure compliance and safety; train and develop sales team; maintain pricing integrity; manage inventory, loss prevention and controllable expenses; assist daily store operations; track industry trends and build stakeholder relationships while identifying improvements.