Teams at JB Hi-Fi Limited

Manage back-of-house retail operations, including stock receiving, storage, product handling, order picking, packing, dispatch, delivery, and click-and-collect fulfillment. Maintain safe and organized stock flow, follow operational procedures and safety controls, report incidents, and support positive experiences for in-store and online customers. The role requires teamwork, multitasking, a positive attitude, and strong execution of processes.

Coordinate back-of-house retail operations to improve customer service, profitability, compliance, and efficiency. Responsibilities include prioritizing team tasks, managing inbound goods, returns, transfers, invoice processing, inventory flow, customer complaints, and safety requirements. The role requires strong multitasking, attention to detail, inventory process knowledge, stakeholder relationship skills, and customer service capabilities.

Leads the store sales team, builds a positive sales-focused culture, and drives profitable growth. Responsibilities include developing team capability, managing labor and inventory, controlling expenses, maintaining compliance with Consumer Law, building stakeholder relationships, and upholding brand standards through excellent customer service and visual merchandising.