Jobs at JABU

Owns the complete customer ticket lifecycle, including creation, categorization, tracking, escalation, SLA compliance, resolution, and closure. Executes and enforces SOPs, coordinates with Operations, Finance, and Field teams, maintains ticketing workflows, trains agents, monitors dashboards, and delivers regular performance reports and operational insights.

Own the Zoho Desk ticketing system for smart safes, managing complaints, miscounts, jams, and device faults through resolution within SLA. Translate ticket outcomes into daily settlement adjustments, corrections, documentation, and reconciliations under the Financial Controller. Track ticket performance, maintain accurate data, identify recurring issues, coordinate with clients and operational partners, and improve workflows. The role requires strong numerical accuracy, written communication, process discipline, prioritization, and proficiency with spreadsheets.

Maintain daily accounting records, prepare monthly management accounts independently, create and track budgets, perform reconciliations and reporting, and handle basic compliance tasks. The Bookkeeper will coordinate with sales and operations to align financial information with business activity and ensure accurate, timely financial records.

Leads field operations across Zambia, including customer-site installations, equipment transport and logistics, client onboarding and go-live training, issue resolution, field-team leadership, operational reporting, CAPEX and OPEX tracking, and budget management.

Leads customer-site installations, equipment transport and logistics across Zambia, client onboarding and go-live training, field teams, operational problem-solving, CAPEX and OPEX reporting, and budget management.

Owns the complete customer ticket lifecycle, including creation, categorization, routing, tracking, escalation, SLA compliance, resolution, and closure. Executes and enforces SOPs, coordinates across Operations, Finance, and Field teams, trains agents on ticketing workflows, monitors dashboards and queues, and reports on performance trends. The role also identifies recurring issues, improves processes, and maintains operational accountability across multiple countries.

Owner-driven business development role to identify, model and validate new markets and channels across Southern Africa. Build unit economics and pricing, design GTM, run outbound outreach, forge partnerships, and test opportunities in-field with frequent travel. Responsible for turning hypotheses into qualified pipeline and feedback for product and pricing.