Jobs at ISG Technology LLC

Identify and develop new business opportunities, prospect and nurture relationships, promote ISG Technology solutions, maintain CRM data, support sales enablement, collaborate cross-functionally, and travel to client sites.

First-line IT support specialist handling ticket triage, troubleshooting, and resolution across client environments. Manages ConnectWise ticketing, communicates status to customers, documents procedures, maintains vendor certifications (Auvik, Cisco, Citrix, Fortinet, HP, Microsoft, RMM, Veeam, VMware), and travels to client sites as needed while meeting SLAs and utilization targets.

Resolve escalated break/fix support tickets and deliver small projects across routing & switching, data center, wireless, security and collaboration. Provide remote and onsite technical assistance, collaborate with Sales and Service Delivery, maintain documentation, participate in on-call rotation, perform ConnectWise data entry, and travel to client/data center sites (~5%).

Manage and grow client accounts by building relationships, identifying upsell/cross-sell opportunities, handling renewals, conducting business reviews, maintaining CRM pipeline, and coordinating with internal teams to ensure service success and customer satisfaction.

Lead and grow the service delivery organization (Managed and Professional Services) with P&L ownership, SLAs and NPS targets, strategy development, tooling/process improvements, executive collaboration, and people leadership to drive profitability, customer satisfaction, and scaled recurring services.

Manage and grow client accounts by building relationships, identifying upsell/cross-sell opportunities, conducting business reviews, managing renewals, tracking account performance in CRM, and coordinating with sales and services teams to ensure successful delivery and high customer satisfaction.

Lead and oversee the marketing department to drive revenue, brand, and lead generation. Develop market research, go-to-market plans, and advertising campaigns. Collaborate with sales, product, and services leadership, manage budget and external partners, coach the team, and measure/iterate campaign performance to meet business goals.