Jobs at ISG Technology LLC

Lead FP&A activities including budgeting, forecasting, pricing and standard cost maintenance. Build and publish PowerBI dashboards, administer compensation plans (Datarails), perform ad-hoc financial analysis, maintain forecasting models and data systems, and collaborate across departments to improve reporting and decision-making.

First-line IT support specialist handling ticket triage, troubleshooting, and resolution across client environments. Manages ConnectWise ticketing, communicates status to customers, documents procedures, maintains vendor certifications (Auvik, Cisco, Citrix, Fortinet, HP, Microsoft, RMM, Veeam, VMware), and travels to client sites as needed while meeting SLAs and utilization targets.

Lead and oversee the marketing department to drive revenue, brand, and lead generation. Develop market research, go-to-market plans, and advertising campaigns. Collaborate with sales, product, and services leadership, manage budget and external partners, coach the team, and measure/iterate campaign performance to meet business goals.

Lead and grow the service delivery organization (Managed and Professional Services) with P&L ownership, SLAs and NPS targets, strategy development, tooling/process improvements, executive collaboration, and people leadership to drive profitability, customer satisfaction, and scaled recurring services.

Manage and grow client accounts by building relationships, identifying upsell/cross-sell opportunities, conducting business reviews, managing renewals, tracking account performance in CRM, and coordinating with sales and services teams to ensure successful delivery and high customer satisfaction.

First-line IT troubleshooter for client environments: triage and resolve user and system issues, manage tickets to SLA, document procedures, perform systems/network troubleshooting, maintain ConnectWise ticketing, meet utilization targets, and obtain required vendor certifications.

Provide first-line troubleshooting and ticket management for client IT environments, diagnose and resolve technical issues, document findings and procedures, maintain ConnectWise tickets and utilization, acquire required vendor certifications (Cisco, VMWare, Veeam, etc.), communicate with customers and collaborate with team members to meet SLAs and deliver excellent customer service.

First-line IT troubleshooter who responds to client tickets, diagnoses and resolves technical issues, documents troubleshooting steps in ConnectWise, meets SLA and utilization targets, and maintains customer communication. Requires networking and systems administration knowledge, vendor certifications as assigned (Cisco, VMware, Fortinet, etc.), strong customer service, multi-tasking, and occasional travel to client sites.

Identify and develop new business opportunities, prospect and nurture relationships, promote ISG Technology solutions, maintain CRM data, support sales enablement, collaborate cross-functionally, and travel to client sites.