Teams at ISG Technology LLC

First-line IT troubleshooter for client environments: triage and resolve user and system issues, manage tickets to SLA, document procedures, perform systems/network troubleshooting, maintain ConnectWise ticketing, meet utilization targets, and obtain required vendor certifications.

Provide first-line troubleshooting and ticket management for client IT environments, diagnose and resolve technical issues, document findings and procedures, maintain ConnectWise tickets and utilization, acquire required vendor certifications (Cisco, VMWare, Veeam, etc.), communicate with customers and collaborate with team members to meet SLAs and deliver excellent customer service.

First-line IT troubleshooter who responds to client tickets, diagnoses and resolves technical issues, documents troubleshooting steps in ConnectWise, meets SLA and utilization targets, and maintains customer communication. Requires networking and systems administration knowledge, vendor certifications as assigned (Cisco, VMware, Fortinet, etc.), strong customer service, multi-tasking, and occasional travel to client sites.