Teams at ISG Technology LLC

Identify and develop new business opportunities, prospect and nurture relationships, promote ISG Technology solutions, maintain CRM data, support sales enablement, collaborate cross-functionally, and travel to client sites.

First-line IT troubleshooter who responds to client tickets, diagnoses and resolves technical issues, documents troubleshooting steps in ConnectWise, meets SLA and utilization targets, and maintains customer communication. Requires networking and systems administration knowledge, vendor certifications as assigned (Cisco, VMware, Fortinet, etc.), strong customer service, multi-tasking, and occasional travel to client sites.

Lead FP&A activities including budgeting, forecasting, pricing and standard cost maintenance. Build and publish PowerBI dashboards, administer compensation plans (Datarails), perform ad-hoc financial analysis, maintain forecasting models and data systems, and collaborate across departments to improve reporting and decision-making.