Jobs at Ironclad

Manage and grow an engineering team, establish technical excellence, execute product roadmaps, and collaborate with product, design, and cross-functional teams. The role includes designing, building, and testing features, resolving organizational challenges, mentoring engineers, representing the company to customers, and supporting engineering recruitment. Required expertise includes object-oriented development, public cloud platforms and networking, Agile, test-driven development, code review, full SDLC experience, and CI/CD pipelines.

Owns strategic partner relationships and operationalizes partner success programs across the customer lifecycle in EMEA. The role aligns partners with opportunities, manages delivery readiness and capacity, develops enablement and certification plans, improves co-delivery quality, and supports customer adoption, value realization, renewals, and expansion. It requires cross-functional collaboration with Sales, Alliances, Services, Customer Success, and systems integrators, along with data-driven program improvement and regular London office attendance.

Provide responsive technical support through email, chat, and phone; troubleshoot and resolve product issues; answer how-to questions; collaborate with account executives and internal teams; improve help content and support workflows; analyze customer feedback to inform product improvements; and deliver proactive, high-quality customer experiences.

The Technical Adoption Architect partners with account teams and customers from pre-sales discovery through implementation and adoption. They design Ironclad workflows, templates, integrations, and phased technical roadmaps; advise on responsible AI use in contracting; lead executive demos, workshops, and enablement; manage stakeholder alignment, risks, expectations, and escalations; and provide customer insights to Product. The role requires strong consulting, solution architecture, communication, enterprise stakeholder management, and practical AI fluency.

Lead end-to-end product design for Ironclad’s enterprise contract lifecycle management platform. Shape AI-powered workflows and agent behavior, establish scalable design patterns, prototype rapidly, validate concepts with customers, and partner with product, engineering, data, and AI teams. The role requires strategic vision, hands-on execution, executive communication, cross-functional influence, and mentorship of other designers.

Lead and scale an enterprise SaaS sales organization: manage pipelines, forecasts, hiring, training, and performance of Account Executives; drive net-new acquisition and expansion in a manufacturing-focused territory; build repeatable sales processes, track growth metrics, and collaborate with Sales Leadership to meet revenue targets.

Own sales operations analytics, pipeline and performance insights, forecasting, capacity and territory models, quota setting, and revenue planning. Partner with Sales, Finance, Systems, and GTM leadership to improve pipeline generation, conversion, forecast accuracy, data quality, and operating cadence. Use AI-assisted forecasting and modern GTM tools to translate complex data into actionable recommendations and support scalable SaaS growth.

Leads and develops an enterprise Solutions Engineering team supporting complex sales cycles. Partners with Sales, Product, Engineering, and Customer Success to align technical solutions with customer needs, translate technology into business value, improve presales processes, track performance metrics, and provide product insights. Requires expertise in AI and SaaS sales, enterprise solution selling, team leadership, and customer-facing technical presentations.

Owns strategic Global 2000 accounts, driving new business and expansion through complex, full-cycle enterprise SaaS sales. Responsibilities include prospecting, account planning, multi-stakeholder deal orchestration, executive alignment, business case development, negotiation, forecasting, and customer handoff. The role requires navigating large manufacturing organizations and partnering with Solutions Engineering, Customer Outcomes, Marketing, Partnerships, and leadership to close transformational contracting platform deals.

Lead developer productivity initiatives across build systems, testing, CI/CD, release automation, Kubernetes tooling, Backstage, and local development environments. Improve JavaScript and TypeScript build reliability and speed, own commit-to-production workflows, guide technical roadmaps, drive adoption across engineering teams, mentor engineers, and participate in support rotations. The role requires deep build and test expertise, infrastructure or SRE experience, and hands-on technical leadership.

Build and maintain developer productivity tools, local development environments, build and test systems, CI/CD workflows, Kubernetes tooling, Backstage portal plugins, and release automation. Troubleshoot failures, support engineering users through a support rotation, document solutions, and improve recurring workflows. Collaborate on code reviews and technical discussions while owning scoped improvements from investigation through rollout.

Own the architecture, governance, integrations, and performance of Ironclad’s marketing technology ecosystem, with deep responsibility for Marketo. Build scalable self-service campaign frameworks, automate campaign operations, establish QA guardrails, maintain CRM synchronization and data hygiene, and enable marketing teams through documentation, training, and certification. The role also audits vendors and systems, improves utilization, and leads technical troubleshooting and operational change management.

Own the full-funnel customer journey, lead lifecycle, scoring, enrichment, routing, and sales handoff infrastructure. Administer Marketo and Bizible, develop multi-touch attribution models, manage Salesforce workflows, and deliver pipeline, ROI, and conversion analytics. Partner with Sales, Sales Operations, Demand Generation, and executives to improve ABM nurturing, funnel alignment, and marketing performance reporting.

Own the vision, strategy, roadmap, and success metrics for AI-powered procurement products. Lead discovery and development of supplier intelligence, contract insights, obligations, renewals, amendments, risk analysis, and procurement workflows. Partner with engineering, AI, data, design, and go-to-market teams to translate complex customer needs into trusted products, define AI quality metrics, build human-feedback loops, and drive launches, adoption, and measurable business outcomes.

Identify and qualify prospective customers, manage inbound leads, conduct consultative qualification calls, nurture warm prospects, and create sales opportunities. Use Salesforce and Outreach to execute daily lead-generation activities, maintain accurate pipeline information, build prospect relationships, and improve inbound sales playbooks. Collaborate with internal teams to share customer feedback and refine processes that improve speed-to-lead and conversion rates.

As a Customer Account Executive, manage customer accounts to drive growth, execute sales processes, collaborate cross-functionally, and maintain accurate pipelines.

Leads the global sales operations infrastructure, including GTM planning, territory and quota design, forecasting, pipeline accountability, renewals, expansion, partner and BDR programs, and international growth. Builds and manages a global operations team, automates sales workflows, develops AI-enabled GTM strategies, and presents data-backed recommendations to executive leadership while partnering across Sales, Marketing, Customer Experience, Finance, and GTM Engineering.

Lead application security efforts across product and platform teams by performing security assessments, vulnerability testing, code reviews, threat modeling, and CI/CD integration. Collaborate with SRE, development, IT, and risk teams to remediate vulnerabilities, implement secure coding practices, provide training, and drive security process improvements. Mentor engineers and stay current on threat techniques and protective controls.

As a Principal Engineer, you will architect and evolve AI-powered solutions, collaborate cross-functionally, and lead technical discussions while mentoring engineers.

The Staff Data Scientist will work with product teams to analyze data, identify improvement opportunities, design experiments, and create reporting dashboards to enhance contract management workflows.