Jobs at IRIS Software Group - North America

Provide phone, email, and other-channel support for IRIS Accountancy software users. Investigate software and process questions, explain solutions, manage cases through resolution, escalate complex issues, and contribute to support knowledge. The role requires foundational finance, tax, or accounting knowledge, clear communication, logical problem-solving, organization, accuracy, empathy, and willingness to learn. It is hybrid, with at least three days weekly in the Slough office.

Generate and qualify new-business opportunities through outbound calls, email, LinkedIn, and other channels. Manage a sales pipeline and CRM records, meet revenue and activity targets, conduct consultative prospect conversations, and collaborate with Account Executives to advance opportunities. Build market and product knowledge, share best practices, support junior colleagues, and improve sales conversion processes.

Manage full-lifecycle recruitment for North American vacancies, from intake and job advertising through sourcing, screening, interviewing, coordination, offers, and negotiations. Partner with hiring managers, build candidate pipelines, maintain accurate ATS records, manage multiple priorities, and provide a positive candidate experience. Recruit across sales, customer operations, professional services, payroll, product, engineering, finance, and operations within a global software company.

Leads global Pre-Sales, Bid Management, and Subject Matter Expert teams within a B2B SaaS organization. Establishes operating models, improves solution demonstrations and technical validation, oversees tenders and RFPs, supports strategic enterprise opportunities, and partners with Sales, Product, Customer Success, and Marketing. Coaches leaders and drives measurable improvements in win rates, deal size, expansion revenue, retention, and time-to-close.

Supports client payroll operations by organizing documentation and payroll data, maintaining trackers, verifying audit logs, HMRC and BACS transmissions, assisting Payroll Managers with administration and scheduling, and managing P60 distribution and data archiving. The role offers structured training and progression for candidates starting a career in payroll, with no previous payroll experience required.

Own enterprise AI enablement across IRIS, including platform deployment, configuration, governance, agent and connector standards, security, data protection, FinOps, adoption, and change management. Lead the AI Champions network, educate employees, assess emerging AI capabilities, coordinate with IT and business stakeholders, and report on usage, costs, risks, engagement, and business value.

Lead IRIS’s US PR and communications program across accounting, payroll, and HR markets. Responsibilities include media relations, proactive storytelling, executive visibility, thought leadership, AI and AEO visibility, crisis communications, agency management, stakeholder engagement, analyst relations, and PR measurement. The role requires translating complex technology topics into clear narratives, securing earned coverage, managing reputation risks, and strengthening IRIS’s share of voice in the US.

Manage end-to-end Irish payrolls for multiple clients, ensuring accurate, timely, and compliant monthly processing. Responsibilities include calculations, deductions, benefits, reporting, payroll journals, CSO returns, client and employee query resolution, relationship management, process improvement, automation, system testing, and project support.

Manage billing, order, account, invoicing, renewal, credit, refund, and software licensing queries. Process sales orders, maintain customer records, investigate discrepancies, resolve issues, and coordinate with Sales, Finance, Support, and other teams. The role requires accurate transactional processing, adherence to KPIs and SLAs, customer communication, escalation judgment, and proactive process improvement.

Owns US customer marketing communications and lifecycle programmes focused on retention, advocacy, renewals, and migrations. Leads customer journeys end-to-end, coordinates with global and cross-functional teams, manages compliance-sensitive communications, monitors programme performance, and applies customer insights to improve engagement, retention, and marketing strategy. The role requires autonomy, strong stakeholder management, excellent writing, and hands-on experience with customer or lifecycle marketing.

Coach Customer Success and Renewals teams to improve customer conversations, adoption, retention, renewal outcomes, and proactive customer ownership. Review calls, CRM activity, performance trends, and feedback to identify coaching needs. Support managers and new starters, reinforce expectations, share best practices, and create practical coaching resources. The role partners with Customer Success leadership and Learning & Development but does not include direct line management.

Manage and improve the company’s Learning Management System, including user accounts, courses, enrolments, learning records, reporting, compliance tracking, and system governance. The role supports LMS users, investigates data discrepancies, tests workflows and platform changes, maintains documentation, and collaborates with HR, Learning and Development, compliance, technology, and business stakeholders to improve usability, accuracy, and reliability.

Manage end-to-end Irish payrolls for multiple bureau clients, including monthly processing, calculations, deductions, benefits, reporting, compliance, and client queries. Maintain accurate and timely payroll delivery while ensuring adherence to Irish legislation, GDPR, and internal standards. Build trusted client relationships, improve processes, support automation, and contribute to system improvement and testing projects.

Provide phone, email, and channel-based support to users of IRIS Accountancy software. Investigate software and process questions, explain solutions, manage cases through resolution, escalate complex issues, and contribute to support knowledge. The role requires foundational finance, tax, or accountancy knowledge, clear communication, logical problem-solving, and comfort learning new systems. It is hybrid, with at least three days weekly in the Slough office.

Manage renewals for an SMB and mid-market customer portfolio, guiding customers through the renewal process and supporting revenue retention. Build relationships through phone and email, conduct customer health checks, communicate pricing and renewal quotes, resolve enquiries, identify risks, maintain accurate Salesforce records, and collaborate with Customer Success and Sales teams to improve customer outcomes and processes.

Prospect for potential customers through outbound calls and LinkedIn, engage decision-makers, understand business challenges, qualify sales opportunities, and book meetings for the wider Sales team. The role involves meeting activity, pipeline, and performance targets while developing knowledge of IRIS software and B2B SaaS sales. Candidates should be confident, ambitious, resilient, coachable, curious, target-driven, and motivated to build a sales career.

Implement and configure payroll SaaS solutions for customers, covering requirements gathering, data migration, integrations, testing, training, and go-live support. The role manages multiple implementation projects, translates payroll processes into software configurations, works with APIs and ETL processes, resolves issues with cross-functional teams, and communicates progress, risks, and timelines to customers. Travel to customer sites may be required.

Owns end-to-end vulnerability management across products and supporting technology, including validating findings, prioritizing risk, tracking remediation, and reporting. Partners with Engineering, Product, Infrastructure, and security tooling teams to improve vulnerability remediation, CI/CD security integration, software supply chain security, and cloud security controls. Reviews SAST, DAST, SCA, secrets scanning, penetration testing, web application, and CSPM findings while researching emerging cloud threats and systemic vulnerabilities.

Coach Customer Success and Renewals teams to shift from reactive support to proactive, outcome-led customer engagement. Review calls, CRM activity, customer feedback, and performance trends to identify improvement opportunities. Provide practical feedback, support new-starter ramp-up, help managers reinforce expectations, and share best practices through coaching guides, playbooks, and conversation resources. The role supports stronger customer adoption, retention, renewal conversations, and commercial confidence without direct line management.

Implement payroll SaaS solutions for customers from requirements gathering through configuration, data migration, integrations, testing, training, and go-live. The role requires hands-on payroll knowledge, software implementation experience, customer communication, technical problem-solving, and management of multiple customer projects. Consultants collaborate with Sales, Product, Engineering, and Customer Success while supporting customers through implementation and transition to ongoing support.