Jobs at IRIS Software Group - North America

Build customer relationships, understand customer needs, support product adoption and retention, resolve issues, and deliver positive customer experiences. The role involves identifying support needs, sharing customer feedback, developing product knowledge, and collaborating across teams. It is an entry-level opportunity requiring strong communication, organization, problem-solving, adaptability, and enthusiasm for helping customers succeed.

Manage end-to-end payroll processing for a portfolio of clients, including data input, payroll calculations, BACS files, RTI submissions, reports, payslips, reconciliations, pensions, and year-end activities. Respond to client queries, support HMRC compliance, meet service deadlines, and collaborate with payroll, product, and support teams.

The Senior Management Accountant will deliver month-end financial reporting, P&L and balance sheet analysis, reconciliations, accruals, prepayments, deferred revenue, VAT returns, intercompany accounting, and consolidated reporting. The role supports audits, FP&A collaboration, finance transformation projects, stakeholder decision-making, and mentoring junior team members. Strong technical accounting, communication, Excel, and organisational skills are required.

Identify and engage prospective customers through phone, email, and LinkedIn; research opportunities, build relationships with decision-makers, understand customer needs, generate and qualify sales opportunities, manage a pipeline, maintain CRM records, meet targets, and collaborate with Sales and Marketing.

Supports month-end close, billing, cash and balance sheet reconciliations, revenue recognition, journals, accounts receivable monitoring, sales tax filings, management reporting, variance analysis, and year-end audits. The role requires collaboration across geographically dispersed teams and multiple financial systems, with responsibility for accurate and timely financial information.

Generate new business opportunities for IRIS Software Group by contacting prospective customers through phone, email, and LinkedIn. Build relationships with decision-makers, understand business needs, qualify opportunities, manage a sales pipeline, meet individual and team targets, and collaborate with sales and marketing colleagues. The role is designed for ambitious candidates entering technology sales, with previous tech sales experience welcomed but not required.

Support customers through onboarding and their first year by delivering welcome sessions, guiding setup, driving product adoption, monitoring customer health, gathering feedback, and supporting retention. The role builds customer relationships through phone, video, and email, maintains CRM records, coordinates with Sales, Professional Services, Support, and Customer Success, and helps customers achieve value from their software solutions.

Oversee federal, state, and local payroll tax compliance, including calculations, filings, reconciliations, audits, notices, agency correspondence, and year-end reporting. Monitor regulatory changes, support payroll tax system enhancements, partner with internal teams and vendors, and implement process improvements and controls. Serve as a payroll tax subject matter expert while providing guidance to junior team members.

Leads a 45-person global InfraOps organization spanning infrastructure, datastores, service desk, incident support, platforms, suppliers, governance, and FinOps. Owns operating model, organizational design, service delivery, budgets, workforce planning, vendor management, compliance, risk mitigation, cloud strategy, and operational resilience. The role emphasizes functional leadership, people development, commercial accountability, and predictable support services rather than direct technical authority.

Manage a portfolio of SaaS customers by driving product adoption, education, engagement, retention, and customer satisfaction. Build trusted relationships, conduct demonstrations and training, monitor account health, address risks, reduce churn, and identify expansion opportunities. Advocate for customer feedback and collaborate with Product, Support, Implementation, Sales, and Finance teams. Maintain accurate account information and activity in Salesforce while coordinating resources to resolve customer needs.

The Payroll Tax Analyst manages federal, state, and local payroll tax compliance for multiple clients. Responsibilities include preparing tax returns, processing and reconciling payments, resolving discrepancies and tax notices, supporting audits, monitoring legislative changes, maintaining payroll tax systems, preparing year-end forms, assisting employees, and improving processes. The role requires payroll tax knowledge, payroll software proficiency, advanced Excel skills, strong analytical ability, and attention to deadlines.

Own payroll operations for UK and international client portfolios by coordinating processing teams and providers, resolving payroll queries, monitoring performance, ensuring compliance, supporting audits, maintaining KPI and SLA reporting, and improving processes. The role serves as a primary client contact and provides guidance on payroll legislation, operational best practices, and service delivery.

Leads IRIS’s global quality engineering strategy and transformation across five product and engineering divisions. The role establishes automation standards, curated end-to-end testing capabilities, QE career pathways, and a specialist central practice supporting approximately 170 QA professionals. It drives the transition from manual testing to automation, partners with engineering leadership on workforce and capability planning, and develops future performance, scalability, resilience, chaos engineering, observability, and SRE capabilities.

Own the reporting and data capability for an Engineering Transformation Programme. Integrate engineering, workforce, product, and programme data; define metrics frameworks; build executive dashboards; establish reliable data pipelines; identify trends and data quality issues; and translate stakeholder needs into trusted, actionable insights. The role supports engineering leaders and may expand into self-service reporting, quality signals, and long-term Engineering Operations data strategy.

Develops and maintains SSRS, T-SQL, Power BI, and custom reporting solutions for school-management software customers. Gathers requirements, translates them into reports, troubleshoots technical issues, manages delivery deadlines, documents solutions, and supports customers and colleagues. The role includes customer consultancy, technical explanations, service improvement, and optional SSRS training responsibilities.

Drive new business growth through outbound prospecting, inbound lead qualification, discovery calls, product demonstrations, proposal development, commercial negotiations, and contract closure. Manage the full sales cycle and pipeline in Salesforce while achieving sales targets, building decision-maker relationships, and collaborating with Sales Development, Marketing, Product, and Customer Success teams.

Generate and qualify new business opportunities through outbound calls, email, LinkedIn, and other channels. Manage a sales pipeline, maintain CRM records, achieve revenue targets, conduct consultative prospect conversations, and partner with Account Executives. Build software market knowledge, share best practices, support colleagues, and improve sales conversion performance.

Manage and grow an education-sector customer territory across Southern England. Responsibilities include developing existing and prospective accounts, generating opportunities, managing the full sales cycle, delivering demonstrations, negotiating and closing complex SaaS sales, maintaining pipeline forecasts, and collaborating with Customer Success, Marketing, Product, and Sales teams.

Own and grow a South of England territory by managing education-sector accounts, generating new business, developing relationships with senior stakeholders, and managing the full B2B sales cycle from prospecting through close. Responsibilities include product demonstrations, negotiation, territory planning, pipeline forecasting, CRM maintenance, and collaboration with Customer Success, Marketing, Product, and Sales teams.

Generate new business through outbound calls, email, LinkedIn, and other channels; qualify prospects, conduct consultative conversations, manage CRM pipelines, and achieve revenue targets. Partner with Account Executives to advance opportunities, develop software-market knowledge, improve sales processes, and support less experienced colleagues by sharing best practices and leading by example.