Jobs at IRIS Software Group - North America

Supports the full bid-management process by identifying opportunities, managing bid inboxes and portals, coordinating input from cross-functional stakeholders, formatting and proofreading responses, maintaining bid content libraries, and administering the RFP response tool. The role requires strong organisation, communication, attention to detail, Microsoft Office proficiency, and the ability to manage multiple deadlines.

Provides second-line customer support for IRIS Financials, investigating and resolving escalated technical and functional issues. Responsibilities include managing support cases, maintaining records, collaborating with product and development teams, supporting release testing, and creating knowledge documentation. The role requires strong communication, analytical problem-solving, organization, resilience, and customer-service skills. Experience with software or IT support, finance or education software, SQL, database troubleshooting, AAT, and Microsoft Office is desirable.

Supports client payroll and pensions operations by organizing documentation, maintaining data and trackers, verifying audit logs and HMRC/BACS transmissions, managing P60 distributions, archiving records, and resolving queries with payroll teams, schools, and pension schemes. The role includes administrative and scheduling support for Payroll Managers and offers structured training and progression opportunities in payroll, HR, or technology.

Owns US customer marketing programs focused on retention, advocacy, renewals, and migrations. Leads end-to-end customer journeys, develops clear and compliant communications, coordinates global and cross-functional stakeholders, monitors programme performance, and uses customer insight to improve retention and marketing strategy. The role requires autonomous execution, strong written communication, stakeholder management, and experience with marketing automation and reporting tools.

Process end-to-end payroll for a portfolio of 90+ client accounts, ensuring accurate, timely, and compliant payments. Verify employee data, deductions, benefits, and tax information; audit and resolve discrepancies; prepare reports and performance metrics; and support W-2 and 1099 activities. Serve as the primary client contact, troubleshoot payroll and integration issues with internal teams, maintain regulatory compliance, and recommend process improvements.

Supports Americas strategy, market research, competitive intelligence, business operations, process improvement, cross-functional project tracking, AI workflow initiatives, and customer renewal programs. Analyzes performance and renewal data, maintains dashboards and trackers, identifies at-risk accounts and operational inefficiencies, and prepares briefings and review materials for senior stakeholders. Works closely with program management and customer success teams in a fast-changing software business.

Lead and develop an inside sales team serving the accountancy software market. Own revenue targets, KPIs, pipeline management, forecasting, coaching, performance improvement, and complex deal support. Develop sales strategies, improve conversion and productivity, collaborate with Marketing and Customer Success, and support recruitment and onboarding. The role requires strong B2B sales leadership, commercial awareness, CRM proficiency, and experience managing performance in a fast-paced inside sales environment.

Lead a team providing Local Government Pension Scheme administration services. Responsibilities include coaching staff, managing KPIs and service levels, allocating workloads, monitoring quality, handling escalations, producing operational reports, supporting recruitment and onboarding, ensuring accurate pension processing, and driving process improvements while maintaining knowledge of pension legislation.

Lead a pension administration team delivering Local Government Pension Scheme services. Manage team performance, workloads, KPIs, service levels, quality, client escalations, reporting, recruitment support, and process improvements. Ensure accurate and timely pension processing while maintaining knowledge of pension legislation and supporting LGPS year-end activities and client meetings.

Lead a team delivering LGPS pension administration services, overseeing performance, workloads, service levels, quality, reporting, client escalations and continuous improvement. The role includes coaching and developing staff, supporting recruitment and onboarding, ensuring accurate pension processing, assisting with client implementations and meetings, and maintaining current knowledge of pension legislation and industry developments.

Lead and develop a pension administration team delivering LGPS services. Oversee workloads, KPIs, service levels, quality, reporting, client escalations, recruitment support, process improvement, accurate pension processing, and end-of-year activities. Maintain expertise in pension legislation while supporting client implementations and service meetings.

Provide high-level executive support to Managing Directors by managing complex diaries, inboxes, international travel, meetings, presentations, reports, expenses, confidential information, and senior stakeholder communications. Organize agendas and minutes, track actions, support business projects, and anticipate leadership needs in a fast-paced international organization. The role is hybrid near Heathrow with occasional UK travel.

Manage a portfolio of existing school customers, building relationships and driving retention, upselling, cross-selling, and account growth. Own the sales cycle from opportunity identification through negotiation and close, maintain Salesforce pipelines, deliver product presentations, and support customer adoption of iSAMS. Collaborate with internal teams, represent the customer voice, and attend meetings and industry events while meeting sales targets.

Leads end-to-end SaaS customer implementations from kickoff through go-live, managing plans, risks, timelines, configuration, training, and customer relationships. Coaches Implementation Specialists, supports onboarding, monitors project health and satisfaction, and drives process improvements. Partners with Customer Success, Support, Product, and Sales to deliver successful outcomes and long-term product adoption.

Leads a technical and scripting support team while providing advanced customer support, escalation management, troubleshooting, custom scripting, bug triage, and cross-functional coordination. The role includes coaching analysts, managing workloads and service levels, documenting cases, developing Salesforce reports and dashboards, supporting software, hardware, APIs, and integrations, and improving knowledge, workflows, and customer outcomes. Participation in weekend and holiday on-call rotations is required.

Own and grow a portfolio of 4–6 strategic international school-group accounts. Build executive relationships, lead business reviews, negotiate renewals and multi-year agreements, protect revenue, and identify expansion opportunities involving additional schools, modules, and professional services. Develop account plans, stakeholder maps, forecasts, and commercial strategies while coordinating product, implementation, support, training, finance, and legal teams.

Leads full-lifecycle software development across client and server applications, including design, implementation, testing, integration, deployment, and production support. Owns payroll and HR platform features, security, stability, scalability, and performance. Develops build pipelines and infrastructure-as-code, mentors engineers, supports technical strategy, evaluates technologies, and collaborates with product, architecture, and support teams. The role also contributes to audits, risk mitigation, migration planning, technical due diligence, and Agile delivery.

Own the commercial value assessment of product investments, partnering with Product, Pricing, and go-to-market teams. Build value cases, commercial models, pricing recommendations, and performance measures using customer, product, and revenue data. Analyze usage, demand, retention, and pricing outcomes to guide product launches, renewals, scaling, or retirement decisions. Develop AI-enabled tools and repeatable workflows to scale value analysis across the Product organization, and communicate clear recommendations to senior stakeholders.

Scope customer software implementations by conducting discovery, challenging requirements, identifying risks and dependencies, and creating clear Statements of Work. Partner with Sales, Pre-Sales, Professional Services, and delivery specialists to define deliverables, milestones, assumptions, responsibilities, exclusions, effort, and sequencing. Provide structured handovers to project teams and help establish reusable scoping templates and guidance across the education software portfolio.

Scope software implementations by discovering customer requirements, identifying risks and dependencies, and creating Statements of Work covering deliverables, milestones, assumptions, responsibilities, and exclusions. Partner with Sales, Pre-Sales, and Professional Services teams to align expectations, assess feasibility, and provide structured handovers to delivery teams. The role also develops reusable scoping templates and builds knowledge across the education software portfolio.