Teams at IRIS Software Group - North America

Supports the full bid-management process by identifying opportunities, managing bid inboxes and portals, coordinating input from cross-functional stakeholders, formatting and proofreading responses, maintaining bid content libraries, and administering the RFP response tool. The role requires strong organisation, communication, attention to detail, Microsoft Office proficiency, and the ability to manage multiple deadlines.

Provides second-line customer support for IRIS Financials, investigating and resolving escalated technical and functional issues. Responsibilities include managing support cases, maintaining records, collaborating with product and development teams, supporting release testing, and creating knowledge documentation. The role requires strong communication, analytical problem-solving, organization, resilience, and customer-service skills. Experience with software or IT support, finance or education software, SQL, database troubleshooting, AAT, and Microsoft Office is desirable.

Supports client payroll and pensions operations by organizing documentation, maintaining data and trackers, verifying audit logs and HMRC/BACS transmissions, managing P60 distributions, archiving records, and resolving queries with payroll teams, schools, and pension schemes. The role includes administrative and scheduling support for Payroll Managers and offers structured training and progression opportunities in payroll, HR, or technology.