Jobs at iPiD

Lead reliability, availability, and operational excellence of production platforms. Manage Kubernetes deployments, monitoring, SLOs/SLIs, CI/CD, and configuration management. Provide customer-facing technical operations for on-prem and hosted deployments, drive incident resolution, codify runbooks and automation, and partner across teams for production readiness and go-live.

Drive revenue growth across Europe by developing and executing commercial strategies, identifying new customers and partnerships, conducting market research, managing key client relationships, coordinating cross-functional teams, monitoring commercial performance, and contributing to financial target setting and budgeting.

Provide L2 technical support and incident management for a fintech platform. Monitor system health, triage alerts, investigate issues using logs and DB queries, maintain runbooks, own SLA response times, support releases via UAT, and collaborate with Presales, Operations, and Customer Success to improve operational stability and customer experience.

Lead product development for iPiD's Global Validate service, managing integrations to new countries/data providers, delivering API features with engineering and BD, analysing payment data and schemes, supporting clients and reports, and aligning cross-functional teams to launch and optimise product enhancements.

Own management reporting, KPI frameworks, and executive dashboards. Perform variance analysis, forecasting, and financial modelling. Partner with commercial, product, operations, and leadership to translate data into actionable insights, drive performance improvements, and support strategic planning.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

Lead business development across the Americas (focus U.S. West Coast), identify and close new cross-border payments opportunities, build strategic customer relationships, shape commercial strategy, manage sales/marketing efforts, oversee performance reporting and budgeting, conduct market research and analysis, collaborate with cross-functional teams, and communicate with technical and business stakeholders in English and Spanish.

Own and run outbound prospecting systems and account-targeting using the growth tech stack; qualify inbound leads and provide first-touch engagement; maintain deal logging, stage accuracy and pipeline hygiene in Pipedrive; and manage field marketing/event logistics to convert events into pipeline.