Jobs at Interact Software

Lead the shift to full test automation across .NET Core backends, ReactJS frontends, and React Native apps. Define strategies, build BDD/specflow suites, integrate tests into CI/CD, conduct API, performance and accessibility testing, mentor QA engineers, and track quality metrics.

Work with Sales and Customer Success to configure demo environments, integrate third-party tools, parse RFIs/RFPs, and deliver tailored product demos. Serve as a product expert, present roadmap/features to technical and non-technical audiences, suggest sales lifecycle improvements, and collaborate across US and UK teams.

Plan and run end-to-end demand campaigns (initially for Sideways 6), own HubSpot marketing operations, build email and nurture flows, support paid media, coordinate content and sales enablement, and report and optimise campaign and pipeline performance to drive revenue.

Execute earned-media and discoverability tactics: draft and pitch press, manage listings and review sites, research and implement AI/LLM search improvements, run social media scheduling and engagement, support awards submissions, repurpose content for visibility, and track/report coverage and discoverability metrics.

Act as a trusted technical advisor for enterprise accounts: troubleshoot integrations and APIs, provide proactive/reactive support, manage escalations, liaise with Product and Engineering, guide implementations and optimizations, and drive customer satisfaction and retention across global time zones.

Lead and run the product management function to deliver high-quality, user-facing enterprise SaaS features. Build operating rhythms, own delivery and engineering budgets, embed UX quality, coach and develop PMs and Delivery Managers, ensure clear progress and early-warning course corrections, partner with Engineering and Quality, and drive pace with fixed-time flexible-scope delivery.

Manage enterprise customer lifecycle from onboarding to offboarding, build relationships across global stakeholders, drive adoption and value, analyze health data to mitigate churn, coordinate internal teams for solutions, and identify upsell and expansion opportunities while maintaining accurate account data.

Own the end-to-end post-sale lifecycle for a portfolio of Interact - Sideways 6 accounts: drive onboarding, adoption, renewals, upsell, and value realization. Build multi-level customer relationships, run QBRs, monitor health, execute remediation plans, and coordinate cross-functionally to resolve escalations and meet commercial targets.

Own and execute the email channel: build, test, and launch campaigns and nurture workflows in HubSpot; manage segmentation, deliverability, integrations with Salesforce and Clari; run A/B tests and reporting to optimize engagement and pipeline; maintain documentation and coordinate cross-functional stakeholders.

Manage enterprise customer lifecycle from onboarding to offboarding, build cross-organizational relationships, drive adoption and value, analyse health data to reduce churn, advocate for customers internally, and identify upsell opportunities.