Jobs at Insurance Office of America

Manage a book of personal-lines business including renewals, remarketing, invoicing, endorsements, and claims assistance. Serve as primary client contact, collaborate with underwriters and sales, monitor reports, delegate to account associates, and mentor team members to ensure service, accuracy, and performance standards.

Manage an assigned commercial insurance book (general, construction, contractors). Lead the account team; handle customer service, policy administration, renewals, billing, claims, and accounts receivable. Prepare submissions, negotiate coverages, maintain agency and carrier systems, ensure data accuracy and timely activity completion, and drive continuous improvement while upholding company values.

Provide mid-level rating and marketing support for commercial lines: quote and bind new business and endorsements, communicate with carriers, research marketing solutions, rate and remarket accounts, improve processes, support sales growth, monitor performance, and back up teammates while participating in ongoing professional development.

Manage a book of bond/surety accounts: ensure retention, handle policy administration, billing, claims, renewals, client meetings, bid bonds, and underwriter relationships. Lead account team, maintain systems and AR, negotiate coverages, and deliver high-quality customer service and compliance.

Support Producers and EB team by managing an assigned book of business, delivering client service, directing Account Coordinators, administering policies and renewals, managing data and audits, identifying sales opportunities, ensuring compliance, and promoting team development and IOA values.

Provide administrative and customer-service support for commercial insurance accounts (construction/contractors/property). Process endorsements, audits, cancellations, certificates, binders, billing reconciliations, submissions, proposals, and online rating. Maintain accurate agency data, monitor task completion and performance, communicate workload status, ensure compliance, promote team culture, and pursue continuous improvement and professional development.

Manage client service and communication for personal lines insurance accounts: quote and bind policies, handle renewals, invoicing, claims assistance, underwriting collaboration, reporting, and mentor account associates while ensuring service, accuracy, and performance standards.

Manage a book of commercial insurance accounts (general/manufacturing) for retention and new business. Lead account team, handle policy administration, renewals, claims, billing, AR, carrier submissions, and maintain agency systems. Provide proactive client service, negotiate coverages, ensure data accuracy, and follow company policies and continuous improvement practices. Requires active P&C license.

Provide administrative and customer service support to account teams and producers for commercial lines. Manage policy documents, endorsements, renewals, submissions, account receivables, system data, and client communications while supporting underwriting, contract review, and process improvements.

Manage client service and communications for personal lines insurance: quote and bind policies, handle renewals, invoicing, claims assistance, reporting, and underwriter collaboration. Maintain books of business, mentor account associates, ensure service standards, and support sales teams to protect clients and grow accounts.

Support account team with administrative and client-service tasks for commercial insurance accounts, including policy processing, billing reconciliation, data entry, document preparation, and activity monitoring. Maintain agency systems, ensure quality and compliance, communicate workload/status, and contribute to continuous improvement and team culture.

Provide administrative and customer-service support for new business accounts, handling policy processing, billing reconciliation, data entry, submissions, proposals, and workflow tasks. Assist and direct support staff, maintain agency systems, monitor activity and performance, ensure compliance, and foster positive team relationships while pursuing continuous improvement and professional development.

Provide administrative and customer-service support for commercial insurance accounts. Process policies, endorsements, audits, cancellations, certificates, invoices, and billing reconciliations. Maintain agency data, support new and renewal workflows, monitor activity and performance, communicate workload status to the account team, and promote continuous improvement and service excellence.

Provide administrative and customer service support to account teams and producers for commercial insurance accounts. Manage policy renewals, expirations, billing, claims support, loss-run analysis, submissions, and bind coverage. Maintain agency systems, monitor receivables and activity/suspense, communicate status to the team, and help improve processes while ensuring compliance and service excellence.

Configure, test, demonstrate, and activate the UKG Ready platform (Payroll, HRIS, Time & Labor, Benefits) for clients. Deliver client training, validate and import client data, collaborate with sales for handoffs, provide excellent customer service, and support team and business growth through process improvements and additional product offerings.

Support bond service operations including processing renewals, new bonds, endorsements, cancellations, invoicing, data and document management, underwriting coordination, issue resolution, and workflow improvements while delivering high-quality client service.

Support day-to-day accounts receivable activities including monitoring banking activity, applying cash deposits, reconciling payments, recording carrier payments, researching unapplied cash and aging items, responding to AR inquiries, maintaining documentation, supporting the general ledger, and improving cash application and reconciliation processes.