Jobs at Insurance Office of America

Leads commercial lines insurance operations across a region, overseeing teams, budgets, P&L, performance, quality, staffing, HR compliance, process implementation, and customer service. Develops strategic plans, monitors operational data, drives corrective actions, supports acquisitions and integrations, and builds leadership pipelines. Partners with regional leadership and sales personnel to resolve issues, improve productivity, and maintain company standards. The role is hybrid, supports the Atlanta office, and requires regular travel to branch operations teams.

Develops new business among high-net-worth individuals, families, family offices, and referral partners. Advises clients on customized personal insurance and risk management solutions for luxury properties, valuable assets, and lifestyle exposures. Manages prospect pipelines, builds professional referral networks, conducts coverage reviews, collaborates with carriers and internal teams, and delivers concierge-level service while growing a book of business.

Develops new personal insurance business through prospecting, referral networks, community involvement, and consultative selling. Builds and manages a pipeline, advises clients on coverage, places insurance with carrier partners, expands accounts through cross-selling, and maintains long-term relationships. The role also requires networking, professional brand development, market expertise, collaboration with service teams, and achievement of sales and retention objectives.

Drives new personal insurance business by developing client relationships, managing prospect pipelines, building referral networks, conducting consultative sales, placing coverage with carrier partners, and growing a book of business. The role also supports client retention, cross-selling, community engagement, and collaboration with internal teams while maintaining current knowledge of personal lines products and markets.

Supports private client personal lines insurance accounts through policy servicing, endorsements, cancellations, reinstatements, correspondence, underwriting documentation, proof-of-insurance preparation, claims assistance, and carrier coordination. Provides responsive client service, maintains accurate records, supports account managers, follows regulatory requirements, and maintains active insurance licensing. The role is fully remote while supporting an 8–5 PST schedule.

Supports commercial insurance account teams by managing customer service requests, policy administration, billing, claims, renewals, coverage analysis, underwriting submissions, proposals, policy issuance, contracts, receivables, and agency system maintenance. Independently manages smaller or moderately complex accounts, resolves service issues, monitors deadlines, and supports team workflow. The role requires an active property and casualty license, insurance brokerage knowledge, strong organizational and communication skills, and proficiency with Microsoft Office.

Manage a commercial insurance book of business, supporting retention, renewals, new business, policy administration, billing, claims, coverage analysis, and collections. Lead daily account management activities, coordinate client service, prepare renewal submissions and proposals, maintain agency and carrier systems, monitor workflow, resolve complex issues, and ensure accurate, timely service. The role requires active property and casualty licensing and strong insurance brokerage knowledge.

Provide administrative and customer-service support for commercial insurance accounts. Process policies, endorsements, audits, cancellations, certificates, invoices, and billing reconciliations. Maintain agency data, support new and renewal workflows, monitor activity and performance, communicate workload status to the account team, and promote continuous improvement and service excellence.